McDonald's

"For the price you're now paying at McDonald's you should receive fresh hot food!! Hadn't had McDonald's in a while since before Covid. Ordered a fish sandwich and I said no cheese. They still gave me chesse even though they had noted the box no cheese on fish sandwich. By the time I got home 3 minutes later. I had received a cold fish sandwich (that you can tell haf been sitting for quite some time) with a dab of tartar sauce and cheese that looks like it was painted on the bread. Won't make this mistake again."

"Jesse and Quinton are the best! Welcoming, smiled, and overall friendly! They went above and beyond without me having to even ask!! Best service I have ever had at McDonalds! The dining area was so clean, good job!"

"To review the food here is kind of redundant as it is McDonald’s after all, & they wouldn’t be in business if the food wasn’t good. However, I will review the service. I’ve been coming to this McDonald’s location for well over 30 years. The manager Jeff has been the manager since 2008, and his team seems to be the same team for as long as I can remember. The one thing I look forward to at McDonald’s now is plain and simple Jeff and his team. They exhibit such a rare quality of pride in their jobs, & find it these days anywhere is a struggle, yet you find it here at the McDonald’s on Gratiot and Martin. Usually when placing my order, I call it in ahead of schedule because it’s usually a large order. Whether it’s Jeff , picking up the phone and saying good morning, or one of his team members, they are all pleasant and happy to take care of you. I wish I could say that about the ambience, that doesn’t exist anymore at a McDonald’s & who’s ever made this decision to allow McDonald’s to look like this has taken them down a very dark path, I think it’s going to affect their sales greatly. I don’t want to clutter this review, because I really wrote it about how great the services here, despite McDonald’s corporate doing their best to ruin an icon. I feel bad for the new owners, however because they’re forced to make the changes or you do not keep your franchise. Between the automation at the drive-through with the canned voice that spew out McDonald’s agenda not allowing the customer to speak. And the sign pollution you almost get dizzy at McDonald’s nowadays. The only reason I go to McDonald’s is because of JEFF and his team. I hope JEFF and his team see this and know they are appreciated."

"Pulled up to get quick chicken nuggets - waited at 1st window for (15 min ) while they figured out cash draw. So my nuggets were cold - I asked for new ones. Waited 10 more minutes - can’t believe how bad service was"

"KIOSK wasn't working properly, so the staff took orders on the cash registers. The food was decent. I always request my Fila-o'Fish made fresh topped with lettuce and pickles. This makes it as close to gormet style as i can get it. My nuggets were fresh tasting, too. Perhaps they were made at the same time as my Fila-o'fish. Nice crunching very tasty when dipped into the sweet and sour sauce. My French fries were hot. This is perfect because McDonald's fries are always the best when made fresh."