Tim Hortons,

16815 Middlebelt Road, Livonia, MI 48154

"They could not find my mobile order when I first got there. I mentioned that my cinnamon raisin bagel was toasted and buttered they said okay. I ended up with a everything bagel with cream cheese. They did not have the fruit explosion muffin and gave me a blueberry ine instead. They had me wait in front because they were slow on my order. They eventually came out to me and said, have you paid? I had to show him on my app that there was already paid. My coffee did not have any sweetener in it. So after waiting 15 minutes in the front, my bagel was not what I wanted and had cream cheese instead of butter, my muffin was changed, my coffee did not have the sweetener in it. They need to get their act together. They mentioned that they had a new owner though."

"Tried again coming to this Tim Hortons but it’s AWFUL. The one down the road has all the items on their menu… this one ALWAYS claims they don’t have items they advertise? Literally what is going on in this establishment? Go to the one on Grand River- kinder, more professional, and way cleaner."

"I've been getting Tim Hortons coffee since the mid-nineties and it started in Canada when I used to go Play bingo and when it came to Michigan. I was ecstatic. This service at this particular Tim's is horrible and the food was old and they couldn't even give me a receipt, charging me 6.64 for a large coffee and plan Bagel Overpriced ,so I returned to get my refund and she still shortened me $2. I'm done and I just want everybody to know that this is not a good Tim's at all....."

"I ordered 5 things and 3 of them ended up being incorrect. I got the wrong muffin, I was missing a hashbrown, and they put whipcream on my drink when I ordered it without. Honesty, I'm surprised I was given my sealed orange juice correctly."

"I’m not sure what’s going on with this location but we’ve stopped by several times and they are never open. It has signage stating it’s under new management. Well today at near 3:30 p.m. we stopped by yet again and there was a white utility van in drive thru before us. The drive thru menu screen was completely black but an automated recording comes up asking if you want the 2 for $3 offer but no live person answers. We drove to the front of the building we saw employees inside sitting at tables and the sign was on and said open, outside other signage posted shows the daily hours as 5 am to 5 pm. So I then even googled this stores info and called the store number, no calls are going though on this stores number. Very, very creepy!"