Anna's House - Westland

"First of all, this place is quaint and charming, despite its size. You walk in and feel like you've walked into a little cafe in a small town where locals gather to sip coffee and have lively conversations over breakfast or lunch. Joining the wait list before arrival is convenient. When we were in on Feb. 4, we were seated five minutes after arrival. The hostess was friendly and we were looking forward to a fabulous family breakfast. From that point forward, everything was in slow motion, from ordering to the delivery of our food, and waiting for the bill. My husband and I shared biscuits and gravy, and I wouldn't order it again. It was ok, but the biscuit had been buttered and grilled, so it wasn't soft like it should be, and it was off putting. The gravy was decent after a hefty dash of salt and pepper. The fruit bowl was good, with the exception of the pineapple, which was cut WAY too close to the core and couldn't be eaten. My daughter liked the tater tot casserole at first, but it quickly lost its appeal because it's very heavy. The biggest disappointment was the Twilight French Toast. We've ordered this in the past. It used to be a wedge slice from a French toast casserole. It was delicious when prepared that way, with the sauce seeping into the crevices and making the already moist dish a little more moist. Now they bake it into a loaf and slice it.There were 6 slices on the plate swimming in sauce, but the bread was so dense that the sauce could not penetrate it, and the end result was not tasty. I'm not sure if the bread was stale, or just not good, but the entire dish, which is quite expensive by the way, was a huge disappointment. We told the waitress, and she said they changed it a while back because when they'd reheat it, it wouldn't reheat evenly and sometimes the inside was still cool. (I'd prefer that, thank you.) She asked if we'd like it remade. We had already been there an inordinate amount of time and had somewhere to be and told her we couldn't wait. She told us she could take it off the bill, and we said that would be great because it wasn't good and this was my daughter's breakfast, and is also her lunch for work that day because it took so long she doesn't have time to stop at home before work. The waitress didn't take it off the bill, presumably because my daughter had to take it for lunch, and said nothing to us. Don't tell someone you're going to take something off the bill and not do it. My daughter couldn't even bring herself to eat it at lunch so most of it was thrown away. During all of this, none of the dirty dishes were removed from the table. There was no apology for the lackluster food. We had to wait a long time to order and for the food to come to the table and for the bill to be brought out. If I didn't know better, I'd think this was a new place, learning the ropes. We will not be back to this location, but I hope that your experience is much better than ours was."

"Although the blonde host was very short and rude, even the girl with the blonde curly hair Seating us had an attitude. Our waitress Leah was amazing. She did such a great job had such a beautiful positive attitude it made up for the negativity in the beginning. The other two should not be working in customer service. The food was 10/10 Menu selections everything was fresh will definitely be back!"

"I usually have a great experience at Anna's but this time it was obvious that the kitchen and servers were in "disagreement" for example (The restaurant wasn't busy) they told my sister they couldn't remove the over easy egg from the top of her grits which was unheard of and she didn't want the egg at all. My grandmother's pancakes were cold and when she sent them back and waited for more it took so long she lost her appetite! Her chai tea was delicious. They forgot a few of our items. Random servers brought out all of the food accept for mine and all i ordered was a Belgian waffle sausage and hash browns (they forgot the hash browns) a lot had to be removed from the bill. I recommended this location for my Dad's birthday and I was honestly disappointed."

"This place is great, we lucked up and found it because of everyone’s different requirements. They have vegan, dairy free and gluten free options. The tea is unsweetened but it tasted great even with no sugar. The food portions are large. Only issue we experienced and I didn’t get seated in the time frame they gave us and our table was given away also. But the food and the service over shined all the bad, so five stars it is us. We ate definitely gonna come back when we visit Detroit again. Celia, our Waitress took very good care of us also along with the Manager Travis who made sure we were seated."