Wendy's

"I have been very disappointed with my breakfast, I order 3 days out the week, order the samething a #1 and the potatoe wedge always cold or my coffee, called to let them know and the manager or employee only offered $2.00 off my next meal. Very displeased with the offer. When all my orders were not up to standards. Bea"

"I didnt order anything just stood infront of the counter waiting for someone to even acknowledge that i was even there. So about 2 minutes later after many employees making eye contact but yet not saying a word to me. I left still hungry and went to Burger King a few blocks down."

"I come to this restaurant at least 4-5 days a week and sometimes twice a day. I order the same thing every visit. Typically this Wendy’s has great customer service. Today once I arrived at work I realized my order was wrong , there was nothing I could do about it at the time , so once I went on lunch I took the entire meal back minus the drink. I waited 3 minutes before being greeted even after serval people made eye contact with me , eventually a nice older lady greeted me . I told her my problem and she went to grab the manger , off rip this manager had a nasty attitude , she looked at the receipt and says we don’t even sale this , I said ma’am that’s literally a Wendy’s receipt. She said well what’s the problem, as if the bag and receipt weren’t both in her possession. So I opened the bag and sand which so that she could see. She said oh , well what do you want . I asked if it could be replaced with a lunch sandwich since it was 1:30 pm, she said no , you can come back tomorrow . I said no , I either want another sandwich or my money back . She stated well it’s hours later you can’t get your money back . Which is insane right because I clearly returned the entire meal minus the drink , so she states people just want free food and how she isn’t the one. On average I probably spend 200 dollars a month here so now I’m appalled. She ended up giving me 4 dollars back even though she never even looked inside of the bag to see the entire meal was there . Originally I was just gonna accept the partial refund but I could not shake her disrespectful attitude so I went to request her name , she told me no and that I needed to leave her store because her name is irrelevant and she took care of my issue . At this point I have another issue and it was her lack of manager skills . She said she would call the police and I stated that I would wait because of course that would give me her . Now she’s yelling and upset telling me she can talk to me however she wants because this is her store and didn’t care about corporate because her store is a franchise. So I sat politely and wait for the authorities. Long winded I know . But this is just step 2 for me, and from the looks of things bad customer service is going to be this locations downfall eventually and anybody who wants to talk to the franchise . They are under Douglas Corporation of Michigan"

"The food was fine, prepared and assembled right, fresh and hot, and wasn't a mess. Not the worst or best experience with the cashier. The dining area was clean, as was the bathroom. Not very busy and seeing other reviews I can understand why."

"This was the worst customer service that I have ever experienced. I asked for the names of the cashier with whom I was dealing with in the drive thru. She would not give me her name. I asked to speak to a manager and she said she is the manager, then a guy who called himself Cody said that he was the manager. He was even worst to deal with. “Just Unbelievable!” I just can’t believe the bullying tactics that I experienced. So rude and very unprofessional. I would never patronize this place again."