Arby's 49800 Grand River Avenue, Wixom, MI 48393

"Stopped at this local restaurant numerous times but today's poor, uncaring customer service has me revising my review to a three star. My mom and I stopped in to pick up food for my uncle and myself. Uncle was intrigued by the fish deluxe sandwich on a flyer but wanted to get the 2 for $6 deal, which offers a crispy fish sandwich. Upon telling this to the manager, all he said is different sandwich, go pull up and that will be $12 and change to account for adding basically TWO cheese and tomato slices - for $6 more. A proactive employee would simply ensure the order was right or explain along the lines of "The crispy fish 2 for $6 deal is a smaller fish sandwich, not the Deluxe." or take two seconds to state."Okay, a Fish Deluxe with Cheese and Tomato added comes to $6+. Would you still like to go with that or the 2-for-$6?", or "Sorry, that's a different item." All reasonable replies to a potentially confused customer - not just "ok pull up. " I totally understand the urge to get through customer lines very fast but there is also tact to ensuring a customer is ordering the right thing, especially if they are not 100% sure with an order. The manager in charge did none of that and simply told us, "It's nothing I can do. It's corporate's rules." A couple seconds of explaining would have helped to solve this minor situation. It just feels frustrating expecting to get a $6 meal and instead have it come to nearly $13. Leaving this review purely for the experience of poor communication to a customer. The actual fish deluxe sandwich, however, was quite large and tasty. No issue with that."

"They had about 3 people being served. The bathroom smells like dirty mop water, the food was cold and fries were extra greasy."

"BEWARE!!!! Arby’s bacon can be rock hard!!!!Roast beef was good as usual, but the chicken bacon club wrap broke my tooth because the bacon was really HARD!!! Now I’m going to have a huge dental bill if they can even fix my tooth!!! This happened this evening, 9/29/2023, around 8:00. How do I get them to take responsibility for my broken tooth???"

"Ordered a jamocha shake guy taking orders didnt hear me...and when I got to drive thru window I asked for my shake he said machine was down. My small curly fry had maybe 10 fries in it. I asked for red ranch of my 2 for 7 cheddar & beef sandwiches. Didnt have the sauce. Guy working night shift on September 20th was horrible!"

"I'd like to have some Arby's food as I haven't in a little while but twice within the past week I've come through the drive-thru before 11 PM (first time about 10:40 PM and second time 10:20 PM) and no one was working, or no one answered the drive-thru anyway. That's fine but it would be nice if they advertised their actual hours instead of 11 PM closing time."