PetSmart

"I came in today I generally come in 3-4 times a month, every time I come in I drop over $100 between food and toys for my dogs today I come in they have Christmas stuff on clearance it is the end of January now, I go up with a collar for my dog, the collar was ringing up as two cents, and they told me they wouldn't sell it to me because it's ringing up for two cents and they won't sell it to me then why do you have it on your shelf? That's the price that it's coming up as and instead of selling it to a customer a loyal customer on top of that you would rather not sell it and put it in the garbage. I definitely will not be back to this location. Update: I went to the PetSmart in Utica found the same color it rang up for that price and they sold it to me so I guess I'll be making a further drive for better service, do better PetSmart"

"Merry Christmas I just came home from trying to return 3 dead fish that I brought last night. Not only did I have the 3 dead fish I had the receipt. When I called in the morning the woman was not only rude she told me that they didn't even sell the $2 25 fish and that I had too many fish in the tank and that the temperature probably wasn't right. I didn't call to get her thoughts on how the fish died i just wanted to see if they were open on Christmas Eve so I could come get my 5 year old nephew some fish that were alive. After she told me that I wasn't going to talk to her any kinda way and refused to serve me and she refused to give me her name I had enough. I asked for the manager. They didn't refund me the dead fish I paid for 3 new fish. Corporate is sending me a $ 20.00gift card and sending me a new receipt since they kept mine. I'll never go back again and suggest you you want good customer service don't come here. All of this for $9.00 worth of fish and this is what they call customer service."

"Love this store, it's where I go for the majority of my pets needs. They have something for every kind of pet, they have an in house veterinary service, grooming, training, good prices and I can bring my pet! What more could I ask for? The staff is helpful and friendly. I buy everything for my dogs there. Overall a great place to shop! Their "in store" pick up of orders that have been placed online could use some improvement. However, the friendly staff always do the best they can to help fix any issues I might have."

"Very friendly staff, their prices and a little bit cheaper than competitors prices. Not seeing a lot of mom and pop pet stores anymore so for a chain this is a good pet store. They have a good variety of animals (could use more variety in reptiles) and have a lot of items needed for your pets."

"Nice clean store, staff is great, helpful and friendly, there is an associate walking the floor making sure you find what you need. My Grandfur baby gets groomed here as well heard no complaints in that department either. Well organized too."