Red Robin Gourmet Burgers and Brews 3195 28th Street Southeast, Kentwood, MI 49512

"I recently dined at Red Robin for the first time in over 7 years and unfortunately, my experience left much to be desired. Our initial wait for the waitress to greet us at the table was longer than expected, which was a bit frustrating. Moreover, upon being seated, the hostess overlooked providing a highchair for our little one. We had to request one from two different staff members, with the first person bringing us a booster seat that was not suitable for our child's needs. It was evident that a highchair was necessary for our little one's comfort and safety. The ambiance and interior was definitely outdated and need a refresher. It reminded me of the mid to late 2000's. The burgers were disappointingly small considering the price. I was totally underwhelmed when they brought my burger to me. The Coke I ordered tasted like it had been poured from a 2-liter bottle and lacked freshness. Additionally, I received regular fries instead of the garlic fries I had ordered. Despite these issues, I chose not to voice my concerns to the waitress, who seemed kind but appeared skittish and was not attentive enough for us to fully enjoy the 'bottomless fries' offer. Just as we were served our second round of fries, she insisted on printing out our bill. I felt rushed. Overall, it was a lackluster experience. Dinner from Wendy's would of been more enjoyable.."

"Amazing! Wonderful food! Our server, Winston, was so nice and helpful!"

"Our server was wonderful! She knew what was gluten free on the menu and made sure to be considerate of allergies, apologized and didn't charge us for a couple minor things we were missing (which we'd ordered a LOT), and was super friendly! The food was pretty good as well, came hot and how we wanted, though my burger was a little darker than preferred. The seasonal caramel apple pie shake was delicious! All in all a great experience."

"Food was good service was absolutely horrendous first no one came to the table for 15-20 minutes then when she did she was extremely rude and dismissive after we finally placed our orders we asked for a fry for a appetizer 10-15 minutes after that someone rushed by and dropped our fries on the table basically throwing them at us 10-15 minutes after that when she finally came back to check on us I ordered a lemonade when she came back with our food there was no lemonade or the condiments that we ordered waited a few minutes for her to come back she never did so we ate all our food once we were done with our meals here she comes with ranch campfire sauce lemonade etc then says oh I’m sorry here’s your things absolutely horrible to top it off it was my birthday then when I tried to get the piece of cake I wanted they didn’t have the syrup… I’ve always enjoyed my birthday burger here but not anymore if I could leave negative stars I would the worst Red Robin experience I’ve had this far"

"Excellent food, service and decor. I had the Royal Robin burger and it was delicious as always. Served perfectly and the fries are incredible. My server, Nick, was fantastic! He brought me a new soda before I finished my last. He was really a nice person and also brought me more fries. I’ve eaten at the Red Robin in Flint for years and never knew I could get my French fries refilled too. I recommend this location as it’s a beautiful building and a small walk between the mall and Phoenix Movie Theater. The Royal Robin has an egg on it and it’s delicious."