Jimmy John's 3870 52nd Street Southeast, Kentwood, MI 49512

"Seems like quality at this location is slipping downhill. The last few orders they sent rubbery gross pickles. The most recent order, the pickle and the lettuce were gross."

"Food was great. The new pesto pasta was real good. I never buy cold pasta from restaurants, I make my own. Not sure why I ordered it, but so glad I did. I really did like it a lot. Very good flavor. I gave a 3 because it wasn't freaky fast delivery. Took 40mins., the rest good =)"

"Terrible Experience. Ordered in store. Sub is not what I ordered it appears to be what ever they wanted to throw on the sandwich. The bread crust is rock hard and the bread appears to be stale. The construction of the sub has it falling apart as soon wrapping was opened. My pickle was forgotten in the time it took to make the sub and I had to ask for it even though it was on my order done at the register. I should have walked out as soon as I entered because the entire place smelled of tuna and other unsavory smells. Called to have a refund and was told they could not do anything (called less than 15 minutes after I left). Sub is so bad that it is going in the trash. After taking the sub apart in a attempt to fix it, it is apparent that things are not properly handled and this location will get someone sick. I would not purchase anything from here."

"Its Jimmy John's. These are not hard subs to make and there is no reason it should take over an hour for 1 SUB to be delivered about 2-3miles away. Called to see what was going on and was just told sorry were busy, and offered no solution or anything to right the wrong. Poor customer service, will definitely go to a different location or get a far superior sub elsewhere."