Walgreens,

1260 Hilltop Road, St. Joseph, MI 49085

"To begin, I've been a customer here for years, getting my entire familys medications from the pharmacy. As of recently the customer service and the quality of service have been on a steady decline. I've encountered disrespectful employees in the pharmacy, on a regular basis. Seriously hostile employees for no explainable reason. pick up times at the pharmacy are extremely unreliable. They'll say one thing over the phone but upon arrival, you're treated unprofessionally because they don't have the medication ready. Several weeks ago my baby needed nystatin liquid and upon picking the medication up the bottle was crusted with liquid on the outside where it had leaked and it was nearly empty. We were given this medication through the drive thru. When I called to request the prescribed amount of medication we were told we would need another prescription. In another example, my husband was sent from the pharmacy a total of 4 times for one prescription, they would have the script ready at a specific time, when returning at given time they gave him a different time to return, repeat x4. In addition to the poorly run pharmacy, the management of the store is equally as bad. Often times there seems to be no one around and when you find someone, they can't help you find a thing. The pharmacy hours here are laughable at this point. Open for 3 hours on Saturday? These business practices are a clear reflection of extremely poor management, ignorance of customer service, and an obvious inability to staff the location appropriately. People must not want to work here, I can't say I blame them. Alas, they're still blaming the unexplainable business practices on covid. Come on now, most of us had to stop using covid as an excuse over a year ago, give it up! Because I sure am. I'm finding my family another pharmacy."

"Holly, in the beauty department is absolutely one of a kind! She went above and beyond to make me feel so special and pick out make up that matched me. 10/10 she is a gem and amazing!!!!"

"Told me they didn’t have my medication (I think they said they were out) and to come back the next day. I came back and they told me the same thing. They couldn’t tell me when I would even be able to get it. I had it sent to another pharmacy. CVS has my medicine ready in 5 mins. when I need it. Walgreens will tell me to come back in a few hours. Who has time for that?"

"The most worthless pharmacy I’ve ever encountered. I’ve been a customer with them for over 7 years only because they were 24/7 and in case I needed my medication quickly they were the best option. However that was a poor choice on my end because for the past seven years they have never gotten my prescription refills correct the lines are extremely long resulting in a 30 minute wait at minimum regardless if I go inside or wait in the drive through. And calling to refill a prescription is one of the biggest hassles I’ve ever had to deal with I’ve waited on hold for again at minimum for 25 minutes each time. They have lost my business. Hopefully none of you ever need medication in a hurry you’ll be better off on a hope and prayer."