Rite Aid

"DISHONEST HORRIBLE STORE! Purchased some skin lotion with cash. Upon returning home, I realized I picked the wrong product. The clerk did not include the receipt in my bag. When trying to return the product, they were only willing to refund slightly over HALF my purchase price. I suggested reviewing their in-store cam because I knew the exact time I had purchased the product. Unwilling to give me all MY money back. DISHONEST GOUGING by a nation chain. WOW WORST CUSTOMER SERVICE I have experienced in many years!!!"

"My prescription was called in on 1/19. I have had problems with scripts being ready the same day, so I waited until the following day. I called this morning to verify my script was ready and was informed the didn’t have the full quantity from one supply and would have to complete the order from another supplier; there was no difference in the medication. Okay - no problem. I indicated I had “Single Care” and wanted to make sure I would be billed accordingly. They told me using the “Single Care” the cost would be $100, but using my co-pay my cost would be $18. When I went to pick up my script I showed them the “Single Care” price was $9.17 and I was told to come back in 2 hours and they would re-bill. I won’t be going back!"

"Pharmacy has no medical products on hand has to order for diabetics , takes a week to fill such orders , unable to take insulins. Want a quicker death? Use (rite)wrong-aid. Several times this happened to me."

"Worst Customer Service to be real. Decided to get my daughters medicine from here as I didn’t want to drive all the way to my normal pharmacy. They had just received the prescription which is fine I knew I would have to wait no big deal, she asked when I would like to have the prescription ready and I just said as soon as possible. She started to explain notifications I could receive on my phone and a different gentleman came up to the drive thru window and said “well the fastest way is for you to come inside and wait or you can receive text notifications.” It was not what he said it was how he said it and the way he just cut her off from already explaining the process to come up and I guess just explain it again more rudely…. Not really sure what his complex was but I have a sick kid in the car so I didn’t really want to bring her sickness into the store, but if that’s the fastest way….. guess she’s going in….."

"Do not waste your time with this store. Look at the real reviews! Go to Traverse City before going to this terrible store! The pharmacy is terrible, rude. They had scripts sitting on the floor, piled up off to the sides. Pharmacy manager obviously is clueless. They do not answer their phone and shut off their drive through whenever they decide they are too busy. If they cannot fill the scripts they should not take the order! Kalkaska Memorial needs to have a 24 hour pharmacy."