Dakota Watch Company 1014 Great Northern Boulevard, North Olmsted, OH 44070

"After taking my watch to a jeweler to get the battery replaced and being completely ignored because I obviously had no interest in buying a $1,000 watch, I took my Fossil to Dakota where I should have taken it in the first place. It's kind of a long drive but getting a two-year warranty and the battery replaced on my watch for under $30 makes it worth it. I left the watch with Dakota and went shopping for a few hours, then picked it up when I was done. It usually takes about a half hour to 45 minutes if they don't have another customer or two in front of you. They're worth the wait. They do a good job and I get my shopping done while they're fixing my watch."

"Well...first I was told that my watch would be finished and ready for pick up on a certain day,I come weeks after said day..no mention of my watch being located. After locating my watch,I was then told that instead of the price I was told at the time of drop off,it's going to be an additional $100 to the cost...I was told my watch in total would be $96.00...i just called yet again today to check...got a voicemail message from them stating that my watch is going to cost a total of $198....for a batter,and glass...to a fossil?!??? ..I will never do business here again. .. Ps,they don't actually repair it .it gets outsourced to whomever they deal with)"

"Have had my Dakota watches serviced here for a long time now. Greatt staff and great selection. I really wish I could have bought one of the Spider series edition watches that the Dakota Watch Company used to put out- because it looked so finesse like it belonged in an MGM/UA 007 James Bond movie! Definitely a proud customer and my watches that I have from Dakota have survived for over 7 years now."

"Treated rudely by female employee at Great Northern kiosk. While standing over 6 feet away on long side of counter employee was at short side of counter speaking with another customer and said to me "Back off till I can get to you". Everyone had masks on so I backed all the way home and will get my new watch band and batteries elsewhere. Terrible customer service."

"Bought my watch here a few years ago and it's still ticking! It was a great purchase back then and it's an Ohio USA made product! Unfortunately now 5 years later I'm not sure how up to date they are with the trend. If they are I still highly recommend them as their warranties are good and during sale time their prices are amazing. Can I mention again that they are made in Cincinnati, Ohio here in the USA."