Fifth Third Bank & ATM 450 Ohio Pike, Cincinnati, OH 45255

"They did not honor their $225.00 bonus for opening an account with them. They are the only bank that has ever been this dishonest. The online customer service is terrible And no help whatsoever! Do not even waste your time! Minus zero stars!"

"Horrible bank. On hold for over an hour after being hung up on 3 times. Once I did speak with someone, the girl had broken English. HORRIBLE BANK!!!!!!! Adding to this review. I asked to sign up for online banking, and they sent me a register paper that looked like the copy machine ate half of it. I will be so glad to not do business with this bank. Again! HORRIBLE BANK!!!!!!!!"

"This place is terrible, there are a lot of better options to use for an auto loan, this place is one of the worst. They will set you up for an auto bill pay, and then not take the money out, this essentially effects your credit report which will then not allow you to get a loan with anyone else. It is quite the monopoly, i have several auto loans and have always made my payments, this is the first time I have dealt with this type of situation, also the customer service is terrible. They do not answer the phone and when they finally do, you get transferred until someone hangs up."

"Fairly nice 5/3 branch inside the cherry grove Kroger’s. Teller was friendly and helpful."

"You are NOT making my life a fifth third better. Actually, you create much frustration every time I have to call you for customer service on my Mother's account - for which I am supposed to have total authority. You do NOT make it easy for me to help my aged mom with fraud that is SO easily targeted on the elderly. I have had to take time off my work (thank God my Employer understands) to pick up Mom and go bodily to a Branch office to get help. After being assured I have total authority, I get a run around AGAIN, when I try to call customer service and get told I have to go to a branch office with Mom. I am VERY UPSET at your lack of ability to help me. I just got off the phone today with the same runaround. I am going to have to close all Mom's accounts and open new accounts to get myself as primary account holder in order to get total authorization. I have informed your customer service specialist that this is NOT making my life easier. Informing all Mom's Doctors and Medical Insurance companies of this change is going to be a LOT of work. Why can't you do the work to make me the primary named person on her accounts????????? I only keep her accounts at your bank because she likes the convenience of going to Krogers, where they know her and she gets good personal care. That's worth one star. The rest of your service to me is abysmal."