Party City 3373 Steelyard Drive, Cleveland, OH 44109

"I needed stuff in a hurry, I called to try and order over the phone but that can't be done however Nakia told me my options, found the items I needed ahead of time so when I got there I got in and out 1-2-3. She was so helpful even before I made it to the store. There are still people out there willing to help (actually their job) but she went above and beyond. Very grateful to have come across her. God bless you Nakia"

"My daughter brought a costume here the 23rd. Her auntie took her back on the 25th to get a different one. But she was told the 23rd was the last day for seasonal returns.... Wat made me made was that it was the same young girl who checked us out and I felt like she should have told us that when we purchased it. But instead she was running her mouth talking about the other customers that just left out... Very disappointing. And not good customer service at all"

"Spent $47 on 6 balloons and paid extra for them to have high float in them. This is them not even 48 hours later. Clearly half of them didn’t get what I paid for."

"9 times out of 10, there is always an issue with my order at this location but it is the only one conveniently located close to me. When I first got ready to place my order online I did see pick up times available at 8;00 am but by the time I actually put everything in, the earliest was 9am so I selected that. I received an email about 730am on the day of the pick up telling me my order was ready. When I checked the hours on Google, it said the store opened at 8am so I decided to head on down. WRONG! When I got there a little after 8, the store was not open and the sign said 9am on Saturday. I had to leave so when I went back later, I raised the concern about receiving the email about my order being ready before the store was even open and the associate told me that it was something that happens. Well, it is something that someone needs to address!"

"The woman working Thursday morning, my daughters last minute birthday party day, made my day. Accidentally popped one of my balloons, and was quick to fix, very apologetic and even gave me a happy birthday balloon to give my daughter in the car to distract her. Job well done, we love the customer service skills"