Fifth Third Bank & ATM 38 Fountain Square Plaza, Cincinnati, OH 45202

"Dividend now a Division of Fifth Third Bank. made advanced payments to the contractor (Vision Solar) before work was complete. They forged signatures, used fake email addresses, also was on the phone with the VS salesperson during the sales pitch making tax incentive promises and insisting that I be on the loan versus my husband who makes more money, has better credit and less debt! Asking consumers to "sign" to get preapproved and to confirm their property is indeed qualified for solar panels when IN FACT consumers were signing a LOAN CONTRACT!! I did not even see a loan contract until it was emailed to me TWO MONTHS later after signing up for panels. They still have not provided me with requested documents. Dividend has also placed a lien on my home without notifying me, which I discovered on my own via my county clerk website. They are in violation of the Florida lien law by not providing me with a copy. when filing a UCC Financing Statement that has been recorded, a copy must be sent via registered mail (return-receipt requested) to properly notify the owner. Apparently, these steps were not followed. But that is not surprising given the way Dividend has handled everything so far. When I discovered the lien, I also discovered a notarized document from January 19th, 2023, with my signature forged on there. I never signed nor was in the presence of the named Notary ever. Forgery on notarized documents is a Third degree felony. Florida law prohibits a notary from notarizing any signature if the signer is not present at the time of the notarization. Hundreds of consumers are now stuck with non-working panels that were never activated and installed illegally without permits or inspections and homeowners facing fines because of this illegal install. Dividend approved documents,receipts, and photos from Vision Solar when work was INCOMPLETE!! Dividend hired third-party contractors to fix what Vision Solar did not. The third-party contractors, Florida power management, have informed me in writing that they are not authorized by Dividend to replace or repair anything. only to get up and running what Vision Solar left behind. Numerous Vision Solar employees have come forward to say the panels, inverters, and brackets etc are defective. So what's the point of hiring a third-party solar contractor if you're not allowing them to make repairs. The panels caused structural damage to my roof that was new before panels were installed. My requests, complaints and emails to both Dividend and Fifth Third Bank continue to go unanswered."

"You CAN NOT cancel a check of any kind at 5/3 Bank. They will cash the check even if it fraud; you have to work on getting the money back later, after it is cashed. It appears by reading other reviews you can't stop automatic withdrawals once their started either. UPS lost a cashiers check and the Bank would not stop the check and issue another for 60 days. This Unprecedented! No other bank does this. I called my CU and told them I lost cashiers check and they began the paper work immediately. Had to tell them a was just testing them. If you want to escalate your problem, your referred to their customer support # where get an individual that CAN'T SPEAK ENGLISH well enough to understand. It is impossible to talk to a bank financial representative or make an appointment with anyone with real power at the bank."

"This bank is god awful. Fifth Third is unprofessional and do not deserve to be in the banking industry. If i could leave zero stars I would. It's not this specific location either, but Fifth Third in its entirety. I work overseas, and they have blocked my card numerous times for "fradulent" or "suspicious activity" when I have told them in advance that I would be working abroad. And each time I talk to their customer service reps, I have told them that I am abroad from the U.S. And each time they act surprised like they didn't already have that information on hand. They are completely unprofessional and aloof. Plus, they have shadow blocked my account for any activity they see suspicious, meaning I can't login into my account online and even verify my info because the system acts like I don't have an account with them to begin with. They don't notify you either with a text, phone call or email when this happens. So as you can imagine, I'm in a foreign country with no way to pay for my basic needs because Fifth Third decided to block me on their own decision for no apparent reason. And there is no way to unblock my card or verify that it's me because they do not send you a notification for a purchase verification like other banks. I have to call them to unblock my account, but the catch is is that their international customer support is based in the U.S and is not 24/7. So if you're abroad in a different time zone when most people in the U.S are asleep and need your card unblocked, you are SOL. Fifth Third is a POS bank, and I can't wait to switch to a different bank because of how poorly they treat their customers."

"Horrible bank. I received a settlement check and went here because the check was from here. The person had an account with well over the amount the check was for and they would not cash the check. They tried to make me open an account. Even after I had the account holder come to the bank they still tried not to give us the money. Took weeks to get it settled. If you can help it DONOT bank here. I’m not sure how they have been around this long they are a Horrible Bank!!!!! Oh yeah and they Never Ever answer the phone so if you’ve been calling this location just stop wasting your time."

"Legit the worst loan processing company for a loan that I have ever dealt with. Comical processing times, incompetence galore, no auto payment without snail mail. In fact this bank has a sweet love affair with USPS and desires only to use mailing. It will take 20 days to get a title after payoff. 20 days! You know what I can do in 20 days? Buy a house, rebuild a car, Walk to mecca and back. It is beyond me how they are a regional banking institution, when legitimately they have the competence as a bank that is on par with a 5 year old trying to count change at a neighborhood lemonade stand."