uBreakiFix

"We dropped off my grandson's switch to be repaired as it wasn't reading the game cartridges. The young gentleman there was ever so kind. Explained the issue and how much it would cost. He texted me a couple of days later that it was fixed and charged me the exact amount quoted. It was a very pleasant experience. Thank you."

"I got my iPhone 12 fixed not even 2 weeks ago and the person working there told me specifically that i had a year warranty on my screen and not even 30 minutes later the back of the phone shattered and two weeks later the screen is popping off the phone and so i went into the store and they told me they couldn’t repair it very rudely. never again. Payed 200$ for no reason just for two weeks later my phone screen to be popping off and flashing green making it impossible to use."

"They fixed my phone quickly and the experience was hassle-free. I have insurance and they went through Apple to handle payment for the repair. There was very little work on my end. I would come to this shop again."

"The 3 employees were super helpful to me. Verizon had the wrong ID for my phone so they couldn't replace my cracked screen. They helped me contact their warranty company while I was there to get it straightened out. Once that was accomplished they went forward and fixed it. Excellent service and friendly towards all customers."

"Listen, I know that most people only post negative reviews. I understand that my experience may not be your experience, however, I think it’s important that people are aware of the lack of accountability at the Kenwood location. More specifically, Anthony (store manager) should not be in a leadership position. I brought my iPhone in to have my back screen replaced. The cracked back was the only issue I’ve ever experienced with the phone. It still had full functionality outside of a little cosmetic issue. Before I approved the repair, I asked about liability in the event that UbreakIFix damaged my phone.Anthony assured me that the store would repair any issues that happened as a result of the screen repair. He told me that I would not have to pay, but it may take a few days to order replacement parts should something go wrong. That seemed reasonable to me, so I allowed the repair to proceed. I picked my phone up at the end of the day. Everything appeared to be in order at that time. It wasn’t until I got home that I noticed an issue with my camera. It was having trouble focusing. This was 100% a result of the repair as I had taken many pictures while my back screen was cracked without any issue. I called the store the next day to inform the store of the issue with my camera. Anthony told me to bring in the phone so they could inspect it. He said that it was most likely related to the adhesive used when repairing the back of my screen, but they would be able to resolve it within a few minutes. His tune changed once I returned to the store. He then claimed that the camera issue happened at the time that the back screen was damaged. Again, this couldn’t be the case as I have pictures to document the effectiveness of the camera after the screen was cracked. He told me it would be an additional $75 to repair the camera. At that point, I reminded him of the promise he made when I originally entrusted his store to repair my phone. He was very short with me, and began talking over me anytime I attempted to speak. I asked him for a refund, and he told me “fine, I’ll just go ahead and put the broken screen back on”. I told him this was unacceptable, and he then proceeded to call the police on me. At no point was I rude, disrespectful or disruptive. Calling the cops because you broke my phone is unacceptable. Take your business elsewhere people!"