Geek Squad

"I’m the past we have used Geek Squad to install our new TVs and sound bars but since then we have needed to have a TV repaired. I am not exaggerating when I say we have had 4 appointments cancelled the day of the appointment or the night before the appointment. I have had a repair technician come without having the parts they ordered weeks prior specifically for the appointment. The customer service over the phone is a NIGHTMARE. They have absolutely no idea what is going on, and supposedly there is no supervisor to speak to. They say the supervisor is “in a meeting”. I purchased a new TV and schedule installation because my hood of having my old TV fixed is gone, the installers came HOURS before their window, no phone call, and although they were nice the scheduling department is horrible. I will be looking elsewhere to buy our electronics and installation services."

"Maurice was fantastic helping me on the phone and got me in fast to the geek squad ( phone is great I got a virus or something.) I have always given "All BestBuy Stores" for products I have bought, the services I have used have always been helpful and efficient in their jobs. I would give them 5 stars all the time. I saw were someone gave them a one star. I cannot see how, I know I pay for warrenties, have the geeksquad and they have helped every time "I have" messed up my product and they patiently fix it for me."

"Will never return to this location. I went in for a warranty repair because of intermittent connection issues with my android auto and backup camera. Prior to that, I was on vacation and was getting 2-3 phone calls a day the week leading up to it from Ashley. When I finally got to the appointment, she made sure to bring up that I missed her 50 phone calls and insinuated that it was my fault if they can't fix the issue because they couldn't keep my truck overnight and couldn't get me to reschedule. I made the appointment for Saturday because that's when I had time. Leaving my only means of transportation overnight is not a reasonable thing. The kicker is they blocked my appointment off for 1.5 hours. 30 minutes later, she calls and says my truck is ready and that it's my fault for turning the GPS volume down. And that Russ didn't see any issues whatsoever so it must be something I'm doing. I asked them to figure out the intermittent connection and he turned my GPS volume up full blast. I've never encountered such incompetent and rude workers. I tried to ask what my GPS volume had to do with my music cutting in and out, and she quickly cut me off and said I can come get my vehicle. My backup camera is still not working 100% of the time and my radio is constantly cutting in and out. I wish I'd just left my factory stereo in. Now I'm going to have to go to an actual shop and get the problem corrected even though I purchased a protection plan at Best Buy. AVOID this place if you want your electronics to work more than 1 year."

"Beware BEST BUY Customers! I purchased an LG front loader, LG dryer and two pedestals on March 15th. The customer service that I experienced in the store was excellent and Mr. Ernest G. was very helpful. I had to wait for my order due to Covid-19. No problem. I received email on April 23 that I can now call to reschedule delivery appointment as Best Buy has started back making deliveries. My first delivery attempt was on April 30th between 7am and 1pm. One of the guys came in to check to see where the appliances were going. I decided to go outside to see what they were doing. I notice that both the washer and dryer were on its top. I told one of the guys that they were not to turn the appliances on its head. The guy said it has bolts in it. I let him know that after he install the appliances and something goes wrong he wont be anywhere around nor would he be paying the bill. I told them again that is not how the pedestals are to be installed to the LG washer and dryer. I politely told them they could leave it on the truck and take it back and that I would be calling Best Buy. Before I called Best Buy I placed a call to LG customer service.  I ask if at any time was it okay to have the washer and dryer on it’s top. The gentleman said, “No, absolutely not. That is not how the appliances are to be installed. “ I called Best Buy and told them what happen and asked that they not send the same guys back out. I was told I would have to call back the next day to get order rescheduled.   I did just that and was able to set up delivery for May 8th. Now that I know some of the delivery guys like to take short cuts, I go down to meet them and ask if they know how the pedestals are to be installed properly. The guy said yes. He goes on to say there is a washer and 2 pedestals. I told the gentlemen that there was a dryer with my order. They checked and said there is no dryer. I’m thinking to myself what good is a washer when there is no dryer.  I again call Best Buy and was told its showing in cart so they would have to wait till tomorrow and asked me to call back.  I call back on May 9th and explained the situation and the guy said he would call me back that evening.  I wanted him to know how frustrated I was and that the appliances cost more than a penny and the pedestal were $279 for each. The guy stated again that he would call me back and that he would send out a gift card for my troubles. The evening came and went. On May 11th I placed a total of 3 calls to Best Buy for total hold time of 56 minutes and no one came to the phone.  Since I put the purchase on Amex I called them and asked for reverse in charges. I explain what happened and at this point I would like Best Buy to come and get their washer and two pedestals.  As of May 18 I heard nothing from Best Buy but when Amex reversed the charge on May 19th the same day I get a email from Best Buy to call and reschedule delivery.  I called and let the lady know that they need to set up a day and time for them to come out and pick up what they dropped off. Of course I was on hold for a pong time. After she gave me a day and time I asked to speak with a manger,  she said okay I will bring one on the line. At this point I’m 52 minutes into this call and what did they do... They showed their customer service skills and hung up on me. I decided to post my experience instead of perhaps inconveniencing them when they come to pick up their load and not be home cause I’m at HOME DEPOT getting my washer, dryer and pedestals. Sent from my Verizon, Samsung Galaxy smartphone Sent from my Galaxy Tab® S2"

"Fantastic experience. I took my laptop in to upgrade to a bigger hard drive and more ram. I was amazed at the great service and care the Geek rep gave to me. In the day and age it’s hard to find good service. I was kept informed throughout the process on a couple issues concerning the upgrade. I took the laptop in on Friday and was not expecting it to be done until Monday. They called me on Saturday to let me know it was done. Also the price ended up being lower that originally quoted. Would highly recommend."