Washington's Do It Best Hardware Plain City

"Wide variety of plies and great customer service."

"Went there to spend at least a hundred dollars. Needed to replace the strainer basket in our kitchen sink. I asked for a spanner wrench to remove the strainers. The heavy guy (about 60) tried to sell me a tiny little wrench that would not have even come close to fitting. When I told him it would not work he walked away. On way past the cashier she asked if he had helped us. He replied to her yes but they were to stupid to realize it.. went to Ace just down the street and gave the owner the same request. With in a few minutes we had the correct wrench and have now finished our project. Have a hard time believing big boy is still employed at Washington."

"They are well stocked.. went in to buy a 50 cent odd ball bolt for one of my machines. I thought I would have to order it from the manufacturer. The lady that helped me spent several minutes looking until she found it . If they are willing to help for a 50 cent sale I won't hesitate for a large ticket purchase.."

"I’m always in and out in less than 5 minutes. The gentleman that’s usually working up front asks what I’m looking for as soon as I walk in (I must look lost ;) ) and he directs me to exactly what I need and get checked out. Although I was eying their flower pots last time I was there too - great selection!"

"I was initially happy to see a hardware/auto store come into town when the business first opened. However, I do not believe I'll be coming back. As mentioned by another reviewer, the employees at this location do not follow state ordinances, even though signage at the front door states to wear a mask when in the building. I'm sad to see the feedback on their review was either ignored or that the employees are ignoring management. In addition, there may be a training opportunity for the employees in the auto department. I recently took my vehicle in to have my battery looked at. The first employee was helpful and took a reading at my vehicle. Appeared to be a bad battery. Not too long after, my girlfriend's vehicle was also having issues. The second employee advised I would need to disconnect my battery before he would even take a reading. That's fine if that's the protocol, but not all employees are providing the same service. My final point is that the pricing here is higher than other hardware/auto stores. Being that it's local for me, I was willing to pay a little more. However, for the reasons listed above, I cannot justify paying a premium. I've decided 2 stars because the employees haven't been rude in my experience, but I cannot provide a higher review at this time. Thank you for your time."