Walt Sweeney Ford

"PLEASE PROCEED WITH CAUTION WHEN SHOPPING HERE! On August 16th, 2022 I purchased a 2015 Dodge Journey from Nicholas Sweeney. Although he was polite, he’d given me false information about the vehicle. One of the various questions that I asked was did this vehicle have Bluetooth and he said yes. A day or two after my purchase, I come back up to the dealership to ask how to work my Bluetooth. I was informed by someone else that the car didn’t have Bluetooth and that it could be installed. I figured it was a small mishap and I let it slide. Should I have? Absolutely not. The salary of car salesmen in Ohio can vary between $18,000 to $176,000. Meaning you are paid to assist customers in purchasing a vehicle. Some of those assistances include having information on hand about the vehicle you are selling. This information is needed to perform the job title therefore if they don’t have the information it shows either a lack of knowledge of their job and a lack of integrity. Would you trust a real estate agent who didn’t know how many bathrooms the property they are selling had? I wish I could end the story there but unfortunately it doesn’t. Approximately three months later, there is an issue with the engine which put the vehicle in the shop for nearly a month. The expectation when paying for a vehicle is you will get the bang for you buck. Unfortunately, I found myself paying for a car note, insurance for that said car, transportation through uber, and a fee for the replacement of the engine; this is very costly and will have a negative financial impact on you. This is not normal, I have purchased vehicles from places such as Suntrup Hyundai in St. Louis, MO that ran smoothly for years. I say this to say this is not a normal occurrence for a vehicle to have engine problems three months in. That wasn’t the only issue, there have been various issues where I had to get the car towed 7 times. That is excessive especially for having the vehicle for a year and 6 months and each time I had to pay for something to get fixed. The customer service may be nice and polite at first but it’s only a facade to sell you a vehicle. When you need information in reference to your vehicle you’ll be given the run around. If you call, they just transfer you to another person who’ll transfer you to another person. If you email they won’t respond. When you show up they will help but they act as if you are a burden to them. There is a lack of communication between the team members. I signed a cancellation policy on December 28th and later when I asked about the paperwork I needed, they had me sign it again and it wasn’t submitted until January 31st. At the end of the day, they will get in their cars and go live their lives on your dime meanwhile you will be left paying for a car and still have to walk in the winter. They have no integrity. They will sell you a lemon and the laws of Ohio don’t protect you. In conclusion, If you have the time, energy, and finances for that then proceed with caution however I wouldn’t trust Walt Sweeney himself with a crumb I don’t want."

"Holly and Bryson were great contacts and made the buying experience easy. No pressure or up-selling. Just meeting customers needs in a timely fashion. Highly recommend the team at Walt Sweeney!"

"Thank you to John Sweeney! I ordered an Outer Banks Bronco a couple of months ago and then realized I wanted to change my order, however it was too late in the build process to do so. I spoke with John about this and he had exactly what I wanted on the lot and met with me that day. He was super helpful and really seemed to care about me as a costumer. Went above and beyond. Always super friendly and helped me get my dream car! Thank you everyone at Walt Sweeney."

"We bought a used vehicle here last week. The price was good, the car looks great, and everything seems to be in working order. Sales department was friendly, but not pushy. It was a cash deal, so that took a lot of the drama out of the situation. Overall, it was a positive experience."

"I was looking for a vehicle that was capable in winter and fin on the summer also. I think I found the perfect vehicle in the Ford bronco with the sasquatch package! I would like to thanl my friend Penny, who put me in contact with Brett to sell me the car. Brett was awesome and worked really hard to get everything done, and was very helpful! Certainly last but not least is Megan in the business office. Megan made the drudgery part of buying a car fun! Thanks to all at Walt Sweeny Ford for a great experience. I would highly recommend this lot if you need, or want a variety to choose from!"