Pep Boys

"During cold snap my tires were visibly low. After using a self-serve air pump a a nearby UDF that was malfunctioning and giving wildly varying pressure reads, I pulled into Pep boys. They immediately checked all my tires, brought pressure to correct level and sent me on my way, refusing a charge or tip. Really nice help, above and beyond."

"After arriving to the store 15 minutes before my scheduled appointment at 8 AM. I went to enter the building and nobody was there. My appointment was scheduled to have two tires insulated on the back of my car. The tires are already purchased and in my vehicle this was a scheduled appointment after this appointment was scheduled on Tuesday of this week and it’s now Saturday My husband tried to call the store multiple times to get the cost of insulation for tires because based on their webpage for scheduling tire insulation it was $15.87 He was informed the true price to have the tires installed, but the store manager told my husband that they normally don’t install outside tires over the weekend, but he was willing to do so because we were waiting. Poor customer service unacceptable behavior of a store manager As a former technician of tire discounters, this is unacceptable. It needs to be warranted to be addressed that the store needs a huge turnover in employees."

"My first appointment was cancelled by a team member due to them being too busy, so I was told to reschedule for that upcoming Saturday. I gladly rescheduled and was on my way to the new appointment Saturday morning when I got a call 15 minutes prior to my appointment and was told they were backed up for the day and I’d need to drop off to vehicle instead of wait on it which wasn’t an option for me as I had my 10 month old son with me and no ride. Very inconvenient and aggravating that I had already rescheduled once, so I just cancelled the entire appointment altogether. A person’s time is valuable and should be treated as such."

"Called and got the best price for the tires I wanted and the rep on the phone answered all my questions. Easy to schedule an appointment and they got me in and out in a timely manner. Was impressed with the service from beginning to end."

"Don't take your vehicle here, this was a very unprofessional experience. They lack experience and out of all the services I asked for which was about 5 different things. They only did 2, tires and oil change. They couldn't even change the fuel filter. I'm incredibly unhappy with this place and HIGHLY recommend you go to their competitors"