Car Sales Express 8755 Fields Ertel Road, Cincinnati, OH 45249

"I bought a car here and 4 days later the engine overheated; steam was coming out of the hood. I asked if I could return the car because it seemed unreliable and unsafe and they said no. They provided a rental in the meantime and fixed the problem which was appreciated. But later, the radio stopped working, the windows had trouble rolling down, and the heat and air conditioning (which also didnt work just blew ambient air) would shut off for a minute or two randomly. A year later, I realized the car had a severe transmission and an oil leak that cost a few grand to fix. My warranty was void because they never told me I needed to have it serviced yearly by the manufacturer. This was something I just didn't know. Now, after a year and a half of owning the car, it's not starting. The car has a little over 100k miles so I would expect some issues but not this many. I can't help but regret my decision to by a car here, and maybe it's just bad luck, but that's why I'm giving this rating."

"To start, I called Kings Ford for a service appointment and appraisal and got pawned off to these guys, AFTER I made the appointment. Not cool. These guys low balled me $4,000 under blue book and what Kings Ford orginally told me for my trade in, but seems like that's a common experince here, (No wonder their lot is bare). But what got me is he started to make up stuff about the truck that wasn't true, like that I desperately needed new tires, yet service just gave me a perfect inspection sheet that even mentioned the tires were good. Then stated it would cost $2k+ to fix a dent and a couple scratches to get it "Lot ready". Which is funny because it's no different than when I originally bought it off a lot lol. Also this clown never fully shut my tail gate so I'm extremely lucky I didn't loose everything in my bed all over Fields Ertel when the tail gate fell down as i was leaving. My advise, find a real dealership. Service side was great though and quick! the guys were really nice. But that's considered a different business and doesn't affect this review."

"I brought my 2010 Toyota RAV4 from here 2 years ago. I haven't had any problems with this vehicle. Very dependable car, I had great customer service from the moment I inquiry about the vehicle until purchased. The guys Tank and Bill are very nice salesman with great integrity. I even got a free oil change when purchased. And a happy birthday email two years later from this car dealership. I will certainly recommend to anyone who is looking for a reliable car with honest customer service about their vehicles. My son just got his driver license and because I had such a wonderful experience with this dealership I'll definitely send him here before going anywhere else. Thank you Sales Car Express!!!"

"Looking for a good solid used vehicle. The salesman were friendly and knowledgeable and worked with us to find a good deal on a car. Good experience working with some folks that don't look to just make a buck, but also make sure you are happy with the purchase. Inventory here is well priced and looks good."

"Helped me find can car within budget, and was able to work around my situation! I will definitely be back there to buy another car!"