Liberty Collision Center - Norwood

"I brought my car to Liberty Collision after being involved in a car accident. Everyone was extremely kind and helpful throughout the entire process— from inspection, to dealing with insurance, to time of repair. Definitely would recommend!"

"I have never left a review in my life but this experience was absolutely horrible. I got in a wreck on June 7th and called this place and they said they could schedule for about two weeks out. I took my car in on June 28th and they said they would need it for about two weeks but it might be done SOONER than that. I hadn't heard anything after two weeks and called back to see if I could come pick up my car on July 12th. They said it wouldn't be ready until the 14th now. I called back on the 14th and they told me a couple days later. When I called back after a couple more days they told me the 20th and when I called back the 20th they told me the 21st. So FINALLY on the 21st I went to pick up my car. I was slightly irritated because they kept changing the date on me but wasn't going to complain if it meant they got my car done right. After looking over my car once I got it back, my two front hub caps were missing, they broke my key fob and gave it back to me taped together, they replaced my headlight with a different color than the other one (that didn't need replaced), and my radio (not factory one but bluetooth one installed after the previous owner bought it) was so quiet you could hardly hear it even on max volume. I called them back and asked them to please make things right and they gave me an extremely hard time about it. Eventually after taking my car back in for the day, they ordered new hubcaps, matching headlights, a new key fob, and said they would look at the radio when all the parts were there and I brought my car back in. So again, my car originally left the shop July 21st and today, October 11th, is when they finally got my car fixed again. I have called almost every week the past (almost) 3 months and they really have seemed not to care at all. They often say they will give me a call back and update me and I don't think I have ever received a call back from this place. If I don't call them first won't hear from them but then every time I called they acted annoyed that I was calling and typically gave me an extremely vague answer about the parts they ordered. After about two months I was told the hubcaps were on back order and if I wanted they could order a different set that wasn't on back order and they would just order 4 and replace them all since they wouldn't match the back ones. I agreed and they ordered them saying they would be in about a week later (which would've been Sept. 14th) then they told me it would actually be Sept. 26th and again, they didn't let me know anything was in until yesterday October 10th when called them to check. After taking my car back in this morning, I picked it up this evening thinking this was finally over. I drove my car home and the back drivers side hub cap had ALREADY FALLEN OFF. At this point I am just ordering more myself and installing them because I can't deal with the terrible communication and customer service here. I have had no problems with my hub caps staying on in the past. Lastly, I realized about mid September when I opened my hood for the first time since I got my car back on July 21st, that they broke my hood latch. My hood won't close fully anymore and stays about an inch open now. I didn't even mention this to them because I don't want to deal with this place any longer. I bought a new hood latch myself and found another place in town that said to bring it in and they will replace it on the spot for me. I attached pictures of the broken key, (first) missing hub caps, and then the dust, scratch mark, and grease they left inside my car today (Oct. 11) when they installed the new parts. This was a HORRIBLE experience I really recommend finding a different shop if you were thinking about this place. Edit: Below they said they would call me 3 weeks ago to make things right and I still have not received a call."

"I was in town for a work project and was a week from returning home to another state when I ripped off my passenger side mirror while parking. Called my insurance and they sent me to their contracted collision center for an estimate but they were too busy to get my job done in the 5 days I had before I needed to get back on the road. That shop referred me to Liberty who recognized my urgent need and squeezed me in. They were able to get the work done in less than a day and it looks like nothing ever happened. Everyone there was great to work with. I recommend this shop whole-heartedly."

"The staff are always the most polite people. The work is perfect and no complaints. They keep you updated throughout the time they have your vehicle and turn around time is super fast and efficient. They answer any questions and have gone the extra mile for me on more than one occasion. Everything is explained in simple terms and all of them from mechanic to the front desk are very knowledgeable in the entire process. Will recommend them 100%as my number one choice for body work, painting and almost any type of accident repairs you would need."