John Nolan Auto Service 15 East 4th Street, Newport, KY 41071

"This place and these people are a blessing! I was dropped off by a wrecking company very early in the morning before the shop was open. While it was very cold and very early in the morning, a shop representative called me Before! The shop opened ro check on my well being! When I finally got to the shop and was able get access to my belongings from the vehicle, the manager on duty allowed me to keep my thinks safe and warm inside while I left to handle some personal business. The shop is very easy to find! Great location and amazing staff! To make things even better, there was a DOG! This K9 employee emediatly made me feel Safe, Calm, and Sacure while I was able to handle some scary and unexpected car troubles. Thank you so much for the amazing! Support I recived and can not wait till my next appointment because I know the work will be trusted! The people are amazing! Thank you."

"On 11/17/2023 they gave us back an unfixed Camaro with an additional problem that didn't previously exist & said it needed to burp from what was supposed to be fixed(the heat) but wasn't. Good mechanics should know not to take your money & send back a broken car. I drove back here on 11/27/2023 (still cold) & made another morning appointment. On a day, they specifically said it was not going to be busy (11/29/2023). John Nolan kept my car ALL DAY, and NOT ONE PERSON called to say NOTHING. I went back after 5p to ask about my vehicle (I see it was still on the lift). The guy tells me the obvious (it's still on the lift). Really?!?! He then states they needed to remove the new part they just put in to replace it with another part because this one isn't working for my car (This, imo tells me they tried to put something cheap in & thought it would pass, not) and now, to add insult, to what is now an injury, my car wouldn't be ready until the following day when the part arrives Then, after it's somewhat fixed (the heat), they inform us that the Camaro would need to be sourced out for further fixing (should have initially said this, but that piece wasn't broke when they received the Maro) In my opinion.. they didn't know what they were doing from the beginning & their customer service is absolutely without a shadow of doubt, straight up terrible. No, I would not recommend this place."

"Great place to go to get auto repair. I have gone there for my last 5-6 oil changes and have nothing bad to say about their service. I had a center cap come off after a tire rotation done there, call and told them about it and with no hesitation my center cap was replaced. Love great customer service and that's what I have received from this place."

"Took my car there to get the radio replaced when carvana couldn't find a replacement, John Noland did. I go there now for oil changes. They always honor the Groupon price (with visual representation). Friendly service that fits my timely schedule."

"This was a return visit for squeeky brakes. They replaced front and back brakes. The tech states could not hear squeak and that it was just being worn in. I left no squeak until got almost home. Customer service guy was friendly but heard him complanning of work load for 5 hours i was in waiting area. Also com0laining about original tech that completed brakes. Gave me no confidences in there work. Request about the other issue for the die test being done. Asked guy to check the warranty see if covered and his responce to busy could not. Would not recommend this service place to anyone. Ill get my brakes looked at some where else and not go back as they could not fix brakes and not do what is requested of them"