Kings Volkswagen Service Center 9570 Kings Auto Mall Road, Cincinnati, OH 45249

"Steer Clear of Kings VW!!!! Kings VW and the Kings Family of Dealerships does not encourage and value respect and customer service. Their leader Steve, believes his staff, if they behave like bigots and they say they don’t, he says they don’t. In 2020 we purchased a new VW atlas. Within the first month of ownership the vehicle would sound an alarm at EVERY start with a large error: rear parking sensor error. When I took the vehicle to Kings, I was told the computer didn’t log the 45 or more error messages. Later when it began happening again I was told the sensor was partially unplugged (only kings has serviced this vehicle). Another appointment we were told the sensor was unplugged. Last week I dropped my atlas to them again and after 4 days was given the same basic response, sorry the computer didn’t log the 30 or so days of error messages. I asked if they checked if the sensor was unplugged again. Their response…no you have to take the bumper off to check that…so you had it for 4 days and didn’t even remove the bumper to check it?! Nope. Sure didn’t. Only common sense would encourage that. After my husband left work and came to the dealership to tell Deryck the same thing I did, he said well we will keep it and have a quality engineer whose visiting tomorrow to look at it, sensor was corroded. He couldn’t hear that from a female, as a matter of fact as soon as he approached me, he was red and shaking. The atlas also has been to the dealership more than 5 times to add coolant, apparently, it’s a known issue for this vehicle to repeatedly need coolant…according to kings. When you take it to them they don’t even log the service…just say oh it needs coolant…they’ve also expressed the reservoir that VW used on the atlas is too small because it’s the same one used in the golf…guess what…no fix for this either…but what ended up happening was my water pump and serpentine belt were bad and I drove it for weeks not knowing. Guess who paid for the tow to get it back to kings, me. Did I mention that we’ve had issues with the check engine light as well?! Each time Kings VW has serviced this vehicle, we’ve had to take it back multiple times before it’s actually repaired. If you choose to buy from this family of dealerships I highly suggest you log info and record conversations, which is what I’ve been doing. So when Deryck, the service manager tells your husband he can’t communicate with your wife, you have proof of it…and you also have proof that you didn’t behave badly. If you are a female or speak of common sense, kings vw will be angry. Kings wants the sale, not the burden of the manufacturer and their mistakes."

"Scott Johnson and the King's VW Service Technician team have always provided us with great service. Today's service on our Jetta (oil change, tire rotation, new battery) was excellent as usual. Much appreciated."

"Excellent customer service in sales and service department. Upfront, honest, and communicative. Updated 12/20/23. Returned to the dealership and purchased another vehicle due to the excellent care I've received in the past. Chris, Roberto & Eric were great to deal with."

"Excellent service. We really appreciate the care and outstanding service from this group. Scott Johnson, service consultant, has helped us through many years. He is awesome - very knowledgeable and considerate — always very helpful with any question we have. Thank you !"

"I recently had my 10K mile oil change and tires rotated at Kings VW. The service and staff were excellent. I love the express service where you can stop by anytime. I trust the vehicle health inspection. There is no pressure for unnecessary repairs before they are needed. This is why I drive the extra miles to have my car serviced at Kings VW."