Sleep Number 5010 Deerfield Boulevard, Mason, OH 45040

"Friendly and informative staff. Great selections. Love my bed and new sheets."

"We had a good experience in the store and really like the bed we purchased. But very disappointed in the sheets. We have a split top king bed and the sheets do not stay on the bed and within a year a hole was ripped in the sheet. The sets we bought on Amazon for a fraction of the price are much better."

"Stopped in the store to get an additional mattress cover to protect my new mattress. Everything I have purchased at the sleep number store is first rate quality. Thanks for having such a super product and wonderful employees in the store."

"I spent $2,000 to purchase a Sleep Number bed, headboard and sheets online. One week after my purchase I received an email that the bed would not be available for 2 months. Would not have made the purchase if I knew I had to wait that long. When delivery time finally came, they only delivered a top mattress (I received the headboard separately). I asked where the rest of the bed was I.e bed frame and box spring? The delivery men immediately asked if I made my purchase online. They said the online site is very misleading and they find people regularly think they've purchased a bed when they've only bought the top mattress. They told me I now need to purchase a Sleep Number remote control, bed frame and box spring. When I went into the Deerfield Sleep Number store I was given all kinds of excuses about why it takes so long for them to get products out the door, how he doesn't take responsibility for anything online related, etc. When I asked for the price of a Sleep Number box spring the salesman said I'm getting to that after which he asked for all kinds of information from me. After about 10 minutes of this I asked again what the price was. He said $650. I asked if he could do any better since I'd already spent $2,000 on a simple headboard and top mattress. He responded he already took $50 off. No apologies, ridiculous pricing, poor customer service online and at retail store. Very disappointing. Do not recommend."

"Convenient location, friendly staff, and excellent array of options to try. Sales staff were knowledgeable but I didn't feel like they did a good job selling - often asking ng how we liked the feel of a bed after only just laying down. Not given enough time to roll around b fore yet another question was asked. I think they need to allow shoppers to get settled for 2-3 minutes before asking how they like it compared to the last one."