Morris Outlet & Warehouse

"I would love to post a great review problem is I had a not so good experience with the ordering and delivery of this product. We had placed this order during Black Friday sale and did not receive the couch till 8 weeks later. Second we paid for delivery and set up. They delivered the product and when asked if they were setting up the product they advised they were not doing that. I called the contact person who was very nice but only advised they could refund set up and delivery fee. The problem is I asked if they could have someone sent out to set it up she advised not that day and unknown when someone would be there to set up. This left 5 extremely large boxes fully wrapped sitting in the living room and we had no couch. It took my wife and I over two and half hours to set everything up screw in all 20 legs manually as there were no pre drilled holes. Plus this has taken multiple trash removals to get rid of all the plastic and cardboard. I would think that being it took 8 weeks the Ashley/morris team would double check that the delivery and set up was organized correctly. The couch is great but it was a pain having to do everything when we had not planned on it and had to change the day to set up and break down the couch boxes. The anticipation of the new couch became an issue because of a third party delivery service your company uses making the experience not so enjoyable, this will definitely change my choices of furniture and delivery services in the future. I will not be recommending the additional fee for set up and delivery as your company has fallen short of this expectation."

"Trinity was absolutely amazing! She helped my good friend purchase a couch and loveseat. She was super knowledgeable about the mechanics and showed us many pieces. I would definitely recommend her to anyone looking to buy furniture here. Amazing young lady."

"Trinity was such an absolute help in helping us find what kind of mattress we were looking for! We came in to look for a mattress for my stepson and she was so kind to walk us through the warehouse, explain the different firmness levels and brands, and answer any questions we had. You could tell she had a wide array of knowledge and expertise! Not only that, but she was so patient with us - despite us coming in a little before close, she made us feel really welcome. 10/10 service!"

"I have bought so much from morris this last purchase been horrible I brought my son's mattress and frame has been nightmare. I was told they would take old frame and mattress. Nope, the delivery crew comes the area wasn't cleared. I told them give me 5-10 minutes to clear the area. They took off. Great customer service there. We rescheduled for today. They started putting frame together today the bottom frame didn't have right parts now they have to order the parts. No phone call from the store so I had to go to store to find out how long it's going. Another week or two with no frame. I bought it 6 weeks ago. I asked for store credit with all the trouble absolutely nothing. My poor son now just has mattress to sleep on. I'm really disappointed in the store."

"We had a great experience at the Morris Outlet. Trinity Clevenger instantly greeted us with a warm welcome. She made sure we knew the layout of the store and how their tags worked. Then she gave us space to shop on our own - no pushy sales tactics. After some time, Trinity checked in to she if we had any questions. She was wonderful in assisting us in a mattress sale."