Insideout Home Recreation

"They were able to hook us up with a 15x30 above ground pool. Top notch service, and the pool is awesome. They even showed us how to keep up with the water chemicals and filter treatments! By far the best pool service we've received in the area!"

"It’s been a terrible experience since we got the hot tub delivered. They are eager to sell but they don’t back up their products. Any concern they want to text their service people about it. It’s chaotic! I wish they backed the product as much as they push it on you! I will never recommend inside out to anyone!"

"I bought a 21' x 54" above ground pool at the end of June, and initially the process was smooth. The pool was installed within 10 days, and when I had questions on what to add to the pool and when, that staff that I spoke to on the phone were very helpful. It would have been more helpful/less stressful in my opinion if those instructions had been given out when I bought the pool, or by the people who set up the pool, but not that big of a deal. Then the problems started. It became apparent the first afternoon the pool was filled that there was a leak. I contacted Inside Out the next day, and was assured that "they would take care of me." Initially I was told by one staff member that it would be patched, but I was asked to send photos/video of the leak. No problem. Then I was sent a text by a different staff member that I was put on the schedule to have the liner replaced. Okay, fine, it was explained to me when I purchased it that it was under warranty and I was told when I initially called that "they would take care of me." Well, not really, in my opinion. Replacing the liner means draining the pool, which cost $475 to fill, which keep in mind started leaking on DAY ONE. Plus another round of start up salt and chemicals. I addressed the Inside Out staff concerning the cost of filling the pool again, because it doesn't seem fair that the customer should have to bear that cost. They told me to come in and they would replace the start up salt and chemicals for me (which they mostly did- they shorted me one bag) and that the manager would call me when he got in regarding the cost of filling the pool. It's been 3 weeks now and I still haven't gotten a call. Not holding my breath at this point."

"Store manager is extremely unhelpful and rude. I purchased a pool heater from them 2019. 4 years later it’s malfunctioning and I call in for guidance to the “professionals” on what to do. The staff was very kind however the manager is very condescending and essentially told me the company won’t fix it, it was my problem even being it’s under warranty….he was extremely unhelpful and combative. I buy all my pool supplies from this company but will never step foot in their store again. It’s sad when you look for help from a “professional” but instead get someone who clearly doesn’t work well with people or want to help and definitely doesn’t value your business."

"I missed the normal team members like Kurt and others. They are very helpful and friendly. Older gentleman that was there was not helpful and felt like I was an inconvenience."