Carpet Spectrum

"I have been to Carpet Spectrum and had a great experience with the staff and the owner Dave."

"Deciding to use Carpet Spectrum for our home has been one of the worst decisions we've made as homeowners. When the carpet was originally installed, we noticed very shortly after that a lot of strands were coming off. When I called the company, they said they would come out but it is not normal. When John came to our house, he admitted it did not look normal and would file a claim with Shaw as we could have a defective carpet. We waited months for this claim to filed, on more than one occasion we had to cut pieces off of our remnant, empty our vacuum, and send strands and still this process took forever. Finally, after contacting the owner of the company who is very polite and accommodating, he said they would just go ahead and replace the carpet because of our poor experience. While this was going on, we had a contractor installing vinyl flooring in other areas of the home, including a landing near where said carpet is. Our contractor needed them to come back and move something back, which they did. But they sent a man who came into my home smelling like he had bathed in cigarettes. My home that I have a child in. It was awful and lingered after he left. Turns out he didn't do this correctly and someone had to come back who informed me that they didn't think the carpet had even been installed correctly. This has all happened over the last year and a half. I have not chosen to leave to a review sooner because I was so done with this company that I just would eat the loss. But now the replacement carpet is behaving the same way and I feel like I have completely thrown $1700 out of the window. BEWARE!!!!! Use another company, any other company. UPDATE TO DAVE JOSPEHS RESPONSE: Dave was very polite and accommodating, as stated, but unfortunately, he was only involved after I had reached my breaking point with their other employees. He also admitted that he was never informed of what was going on at our home, internal communication is clearly a strong suit. So while being polite is a nice human quality, it does not equate to a good business. If I had not put up the fight I did, I would be sitting here with the first round of defective carpet. Now I realize that either way, I was going to end up with defective carpet and the mess we got into with carpet spectrum was nowhere near worth it. I was told the carpet was installed incorrectly by of their own employees, so Dave can state that they only hire top notch employees but again, I did have a walking cigarette whom I wrote a check for $75.00 sent to my home. That $75 by the way, was returned to us because he should have never collected money from us per the owner Dave. In summary, their own employee didn't feel like the carpet was installed correctly and we were forced to pay a man who made my house reek of cigarettes money we never owed them. These are very top-notch employees! Bravo! For anyone reading this review, you will notice that I NEVER blamed Carpet Spectrum for the defective product. A simple read through will show you that we are upset by all of the issues that arose around the carpet. I understand completely that the carpet is not manufactured at the retail store. I have no interest in doing further business with your company. If you feel so badly about it, my information is still in your system. Feel free to reach out to me if you'd like to discuss a refund. Otherwise, I will continue to make sure no one I know ever deals with Carpet Spectrum."

"Our living room and entry way look beautiful. We had our old carpet and vinyl ripped up and installed LVP. Spencer was very helpful and knowledgeable from start to finish. We had the privilege of him doing the install as well. We highly recommend Carpet Spectrum."

"Shout out to Dave with Carpet Spectrum in Toledo for listening to our mutual client, bringing options out that fit exactly what they need and have a quick turn around for quoting. Literally a one stop shop, they didn't even have to go to the show room. He just met us at the house with the products that matched what the client needed. Completely satisfied by your service for my client! Will recommend again and again. ⭐️⭐️⭐️⭐️⭐️"

"I had a great experience with Carpet Spectrum. Dave and Sheila did an amazing job of matching the new laminate to my existing floor. Kyle and Tyler, the installers were equally professional. They were prompt and efficient, removing all old carpet and disposing of it. I would give Carpet Spectrum 5 stars and recommend them to my family and friends."