Finish Line (located inside Macy's)

"I called the store because I was trying to make an online purchase but since it said limited stock it took away for order pickup. They do have a pair in store though. I asked if I could pay over phone or hold until tomorrow at 5. I live 40 min away for pickup and wasn’t going to be in dublin until tomorrow around 5. The manager Savannah could careless about helping customers and just basically brushed me off and said there was nothing she could do for me and told me no. I called customer service back they had a pair obviously so she took my credit card over phone in which idk why first customer service rep didn’t offer me that. She told me I would receive and email within 30 minutes. It’s been 3.5 hours still no email. I call back to store Savannah just happened to answer the phone so unprofessionally laughing. I told her what I did and she goes well I’ve never heard of anyone doing that before and I said well I am already charged and she goes well yeah but we haven’t got an order pickup yet. Tells me yet again nothing she can do, is rude, and tells me to call customer service back, so I do that. Then they proceed to tell me it takes 24 hours for them to receive the order. I’ve done plenty of pick ups before and online ordering and I have never been treated so badly and had this customer service and been given the runaround. I work in the industry I would never do this to one of my customers and I should not have to spend my day off making a ton of phone calls for a simple solution."

"When I say I had the worst customer service ever in a shoe store. When my boyfriend and I walked in we weren’t greeted nor were we asked if we needed assistance. When we asked to try on shoes the sales lady was rude. Walked in the back then walked out front. The lady at the desk went to get two of the three we asked to see. We were then told we couldn’t buy the first pair because we initially asked for three not knowing you couldn’t get three at a time. We settled on getting my step son a pair and us other pairs. The lady was so rude I just left. I’ll buy my shoes elsewhere, I understand there are rules but you don’t have to talk to your customers the way this lady did."

"Prince was very helpful with an internet purchase that I had to swap out. Everyone was patience and helpful. Tried on the same size and model Nike-one made in China and the other in Taiwan. The China shoe wasn’t as tight. I thought I was going crazy but the crew here was very accommodating. I would definitely recommend this store!"