Dunkin'

"After waiting 20 minutes past scheduled pickup time of an order instead of helping me, the staff member told me that I had to get in line which was out the door to get a donut instead of communicating to the girl at the counter that I needed a donut. I realize it's very difficult to put pre-cooked food into a heated toaster oven and pick pre-made donuts off off of a shelf and put them in a box. But the whole point of order ahead is to get your food at the pickup counter and not watch as five or six people who came in after you arrived well after your pickup time come in place orders and get their food first. I know. I know one coffee, four hash browns and one donut are in almost insurmountable goal to achieve, but come on. Let's get it together a little bit, maybe ladies. Once again if this dunking and they screwed up some ladies order and the manager was being super unprofessional of noxious and patronizing and talking over the customer like this place is a joke"

"This was the crispiest Dunkin drink I’ve had in a hot minute. From the ice to the sweetened flavor was perfectly executed. The barista put everything she had into my drink and it was a delightful experience. 10/10 will be here again whenever I visit Sandusky"

"I wonder if everyone is new over here or they’re under trained? Because there’s no coordination between employees. Firstly, Young girl who takes orders know nothing what kind of bagels they do carry and punches wrong orders instead of my everything bagel she punched plain bagel. They doesn’t follow any sequence or they never look into the order details which they need to prepare I guess. We ordered 4 coffees, they gave one coffee at start and we need to go and ask for each coffee again and again. They don’t look into details or they never check out for a total receipt to complete. Everyone is clumsy, for one customer they’ll give coffee, for another they’ll give food if something is not given to you need to beg them multiple times to get even then they don’t want to look into your order receipt they’ll ask you how many cream ? How many sugar etc… come on guys are you kidding?? What kind of customer service is this?? Not even done!! Ordered for everything bagel which is not even cooked (white in colour) they haven’t baked it they put butter on raw bagel and handed it to me. The middle age lady who is inside did my bagel. I can report to health ministry about these kind of stuff. Without even cooking you guys are serving food which is not following health hazard. Owner need to look into these issues otherwise your store will close very soon. You can track down order, it’s around 10ish on Sunday May 21, 2023 morning 1 small midnight 2 medium coffees 1 medium black coffee 2 donuts (blueberry and some other glazed one) 1 everything bagel with butter 1 Hash browns (6pieces) I want to report immediately in the store itself after the disaster bagel, but husband garbaged everything and dumped into garbage and pulled me out because we don’t to spoil our day on our vacation anyways you people already spoiled our morning with a pathetic service and terrible breakfast. These guys actually deserve negative ratings!!!!"

"I am not a complainer. But when I come to this Dunkin’s at least 3 times a week ordering the simplest coffee, it somehow always ends up wrong. They either put granulated sugar in my coffee (very crunchy drink might I add) or simply forget caramel syrup (it’s just a caramel iced coffee with cream and sugar) I get mad. I went straight to the one on 250, Milan road, and they gave me a free one because you guys are just unbelievable there. Sometimes it’s good and it’s done right. I am just tired of driving to the one farthest away on 250 for a properly made, simple drink."

"Ordered a cappuccino it was black coffee...ordered a bagel with cream cheese and there was like a small dollap of it on there so took it back manager said the cream cheese melted so she made a new bagel and than gave me a side of cream cheese so I opened my new bagel and there was no cream cheese like it melted less than a minute... so either I'm going crazy or they are not putting anything on the bagels......"