Holiday Inn Express & Suites Toledo West, an IHG Hotel

"This had to be the best experience at a hotel I’ve ever had. Specifically, I want to shout out Myla, who checked us in, in the evening, and Iris, who worked the breakfast the next morning. Myla took initiative and called up to our room after we arrived to let us know she had extra towels and bed sheets/blankets for the pull out couch bed for our kids. She was very sweet and did her job very well. Best front-desk person ever! Breakfast was probably the best I’ve ever had at a hotel and Iris was on top of keeping everything clean and restocked. The kids loved the pool and it was very clean, well-kept, and had relaxing furniture for us adults. Very awesome experience. Sincerely, a family of 6!"

"We checked in with Myla,wow was she amazing ! Very friendly and knowledgeable,she made us feel at home ! I appreciate how nice she was. Everything was great,breakfast left a lot to be desired .9 am ,no omlettes ,2 cinnamon rolls and oatmeal was empty.The girl working breakfast looked at her watch and several minutes later a guy came from the back with 6 omelettes and a tray of rolls .Many guests were coming in to eat and I know the breakfast is done at 9:30 ,but come on ,should be enough for everyone to eat ."

"My Mom and I were looking for a nice place to stay while my Dad was recovering in Toledo hospital. When I called I got redirected to a sub company called "room77" I believe. They said they were booking the room for me. Well apparently it didn't go through because they took the money out of my account then deposited it back into my account 3 times. I was freaking out and called my bank and froze my card because I didn't know what was happening! So after leaving the hospital, we drove over to this location and were greeted by one of the sweetest, nicest women I've ever met in my life! I believe her name was Miya, forgive me if I'm wrong! We talked a little bit about what happened and she couldn't find me in the system. She was very apologetic about the whole issue and booked us a very nice room and gave us a discount. She then apologized again and gave us a free bottle of water!! The room was beautiful and the beds were super comfy! Not to mention the very nice complimentary breakfast the next morning! Even though it started out very difficult, I'm very happy we chose this location."

"Room was clean and modern, food was good, but Landress was incredible. She gave us great recommendations and even got us a coupon for a free appetizer. It felt like my grandma was sitting down at the front desk. That woman deserves a raise. She made the stay better"