Shaffer & Associates Insurance - Trent Shaffer 405 West Liberty Street, Wooster, OH 44691

"Terrible service. My homeowners policy was canceled with no explanation or communication from the agent. I reached out twice to add another policy on a second home and never received a response. About a week or two later, I was contacted by an agent in a town further away and was told they had just been transferred my policy. Definitely would not recommend using this agency."

"In the business of insurance, you often have to be the bad guy when the economy fluctuates, risk is increased, or they are high value assets to be insured. However, Shaffer & Associates Insurance takes an extremely personal approach to your insurance needs, ensuring that you are receiving the best rates possible. On more than one occasion, my business insurance was evaluated, and then given more coverage for a better rate. At times, the best rate possible may indeed be high, but that is not the fault of the insurance broker. They are looking out for your best interest. And that is exactly what Trent will do for you. There is no such thing as amazing coverage without cost. You get what you pay for, and Trent will make sure that it is the most economically sound for you. As a trusted father, coach, and friend, I wouldn't recommend anyone else in the area."

"Unfortunately i've read some of the reviews of clients that had a less than great experience. My experience has not been perfect...BUT...is there a "perfect" company/business ? What i do know is that i've been with Shaffer for many yrs now, and any time i've had a problem/question/anything they have been great. And Kourtney (specifically) has many times gone far beyond what i think most would to research policy/price, etc. I could not possibly ask for more in an agency. Will there b a bump somewhere in the road...no one, and no business is perfct, so i'm sure there's a bump or two in my future, but i'll put my faith and money in them to get me over it every time."

"I would never recommend them to anyone not even my enemy. They never return calls. They sent me info to renew insurance on a trailer that I had sold 3 years ago. I called to find out why liability on a used vehicle I bought was more then my other vehicles that are newer with full coverage they could not answer me. Then they said we just notice that we didn’t have you as married that will help save me money. Smh we met with them in person an had been married the whole time we were with them. Way to look out for us. They are very disorganized with details and if they don’t put you in the computer right then you may not be covered because of their neglect."

"I like the staff there,,they are very understanding,polite and sensitive to my needs,, I have been there for almost 10 yrs,"