Anthem Blue Cross Blue Shield

"Jacked up my medication 13x the price from previous month and couldn't tell me why. Forcibly disconnected me from chat agents twice without resolving my question. Given different answers each time."

"Apparently Anthem hires people off the street with no healthcare knowledge or experience. No one here knows anything. All the cases are messed up all the time, wasting a lot of Providers' time, time that isn't plentiful in hospital settings. Anthem keeps changing their portal and their processes but fails to communicate properly with providers. Then their staff have the nerve to give attitudes because providers have to call all the time for things that should NOT be a phone call (times hundreds of patients) in 2023 - but we have to call because Anthem's build with Availity is incomplete!"

"Spent over an hour on the phone trying to place an otc order. Found out Diego, CSR from Walmart the system had been breached. Anthem has a bad habit of poor customer service on the phone. Constantly bouncing me around the queue with nothing resolved. By the way, by the time I completed the call thanks to Walmart I was ready for psychological help. I will be trying another company who trains customer service representatives how to handle calls. Not going to deal with Anthem another year. I am out in March.."

"In 2020 I had 2 cervical disc that needed replaced. My doctor fought with Anthem for weeks to get my surgery approved, I had to call Anthem just to get them to return my doctors calls.. An hour before I arrived at the hospital they finally approved me. However according to people who have NEVER seen or spoken to me decided that they would only pay for 1 disc to be replaced. In their opinion the other one wasn't bad enough. Fast forward 1 year 2weeks and 1 day, I am in the most excruciating pain I have ever felt! The disc they denied fixing has finally blown out. I am so mad that Anthem thinks they know the patient better then the doctor who is seeing and treating the patient regularly. If you have other options beside Anthem I strongly recommend ANYONE over Anthem! Thanks to Anthem I have to go through MORE therapy AND injections THAT DO NOT HELP AT ALL! !"

"I get a phone call. EVERY. SINGLE. DAY. From anthem blue cross blue shield trying to contact me about purchasing insurance from them. I press option 2 to be removed from their call list. Then block the number. Next day, I get another call, from another number. I’m absolutely sick of the harassment from this company. It has interrupted FaceTime conversations, work, family events. I don’t know what to do to make this stop. It’s gotten to the point where I am searching into legal action to take against this company. Stop contacting me."