Medvet Vet Hospital 5230 Renner Road, Columbus, OH 43228

"Only willing to treat your pet if you qualify for care credit. Asked 3 times for an estimate on treatment options, waited over 3 hours only to walk out with my dog her leg still broken and no options on getting fixed."

"Okay, this is going to be long so bare with me. I found a premature kitten outside of my apartment. It was alive and crying. I called everywhere I could think of and the only place was MedVet. They, thankfully, took the kitten under the "Good Samaritan" act. I was worried about the mom so I asked them if i found her could I bring her in or what do I do? They said depending on her physical state I could bring her in and I said okay. The VERY next day, I see mom around my apartment and try to catch her as I can see her bleeding from her private area, which tells me she is giving birth prematurely. She runs out in the road, completely my fault, is blown by a car (looks like she was hit) falls to the curb and gives birth to a deceased kitten. I'm only telling you all this to get an exact picture of what I and the cat went through. I IMMEDIATELY rushed her to MedVet and the lady at the front, I'm not exaggerating VERY rudely told me and I'm quoting " We don't accept stray animals here, unless you're willing to pay for her care, you need to take her and leave" AFTER I told her exactly what I had described to you all. AND THEN when I got back in my car she had ANOTHER stillborn. As I was sitting in my car crying, trying to think of anywhere that could help her, a worker came out and asked me if I needed help? I explained to her the situation and that they wouldn't take it and even SHE was not aware that they couldn't take in possibly hurt stray animals. #1. Why take the kitten under a " Good Samaritan" act if "you're not" allowed to take strays at all. #2. Why did you have to be so rude? #3. Why is it that not even all of the employees know this policy of not accepting stray animals? I gave them 3 stars because they took the kitten I found and they were lovely that time. But I just don't understand why the poor mama cat and I were forced to leave with no direction, no help, NOTHING. If they would've told me who to call; rescue centers, humane society etc. It wouldn't have been so bad. But I was literally told " You need to take her and leave". None of this is okay. I hope MedVet probably informs their staff of their ACTUAL and CURRENT policies and this doesn't happen to anyone else."

"The doctors were very friendly when I brought my dog inside for vomiting while I was in tears but that attitude quickly changed when I didn’t have the money to afford all of their procedures up front. They were calling me every 20 minutes saying new things that they supposedly found and kept increasing my price. When I said I need to take her home and will bring her to her normal veterinarian they got major attitudes with me. The doctor Barbara acted like she could care less showing me how to give my dog her IV medication. She was going really fast, was not compassionate and stormed out without even a good morning or good bye. I had to stop her to even find out her name because she didn’t even have the courtesy to give me an introduction. My dog has been attacking her water bowl since the moment she got on the house so I have no clue as to what they supposedly did to “hydrate her” but it clearly has done the opposite. I’ve never seen veterinarians with such big attitudes and lack of compassion. They wouldn’t even give me the curtesy of calming my dog down first before rambling a thousand miles an hour of how to give her shots. Then she goes on to say “one of the medications needs to be refrigerated, I’m sure it’s labeled” Like wow you can’t even tell me the name of the medication or verify it is labeled before sending me on my way!? Very unprofessional. They clearly only care about my pockets rather than the life of my dog and to that I say they can kick rocks! I’d rather take her to her family vet any way, they just weren’t open at 3am."

"The staff is wonderful and caring. We have used them for two different emergency situations when our regular veterinarian was closed and they took great care of our kitties. They even contacted our regular vets office to let them know what had happened over the weekend."

"Certainly not the place you want to have to visit, but this is a wonderful emergency vet. We went around 10pm, and everyone there was so nice and helpful. We had almost no wait time, even though there were several other pets there. They gave us several different options for treatment and were very compassionate when we ended up having to put our cat down. They even sent us a kind handwritten sympathy card a few days later."