Hilton Columbus Downtown

"Absolutely GORGEOUS hotel! We had a corner room over-looking High Street . Not only was the view (at night) stunning , during the day we could see planes flying in and out of John Glenn International Airport . So cool! The rooftop bar was stunning! When we got to our room, we attempted to find an ice machine. One of the housekeeping staff members walked us to the ice machine rather than pointing us to it. Now that’s service !!! Brunch at FYR was delicious ! The buffet was meticulously displayed. The pastry chef made a point to come to our table letting us know he just brought out fresh baked chocolate croissants. To die for ! Our server , Anthony, was very attentive and soooo nice ! Kudos to Richard Polk for running a very well organized Valet service ! From the time we checked in to the time we checked out, every one of the guys were extremely respectful and very nice. Highly recommend The Hilton Columbus Downtown !"

"We recently had a last minute trip to Columbus and booked two nights at the Hilton Downtown. We arrived late at night and even then, the valet service was phenomenal. They addressed any questions, gave us an overview of where everything was in the hotel, and even recommended some things to do in the nearby area. Check in was easy, there was some small confusion with the computer system thinking we booked 3 rooms, and again the next day when the system wasn’t communicating with Fyr for our prepaid breakfast, but the staff makes everything handled so easily that it was really no issue at all. Upon checkout, we had a bit of a delay with valet, but the supervisor Richard noticed us standing outside for a little longer than expected and approached us to check in. He comped us one night of valet and was EXTREMELY helpful, kind, really went above and beyond. Best valet experience I’ve had by a long shot. Richard, you’re incredible!"

"We loved our stay at the Hilton Columbus Downtown. Our walk to Nationwide Arena was an easy 6 minute walk. We were a little confused about the 401/402 address. I now understand it is all connected and we could have gone to either address to check-in. The stellar service was the Valet area at the 402 main hotel entrance. Richard Polk was a joy! When we arrived, he gave directions for self-parking or Valet and we decided to Valet park. When we left the next day, he remembered us and was very friendly and welcoming. It was raining and he had the car re-parked to be in front of the doors so we didn’t get wet. He took an ok experience at the hotel and turned it into a great experience. It is hard to find great customer service today, but Richard and the entire Valet staff we interacted with were awesome."

"I am frequently in Columbus for both business and pleasure, I usually stay at a neighboring hotel. However, when my usual hotel was booked, I figured I would try the Hilton. My three day stay at the Hilton has changed my future Columbus travel plans for sure! I arrived early and was warmly greeted by Melissa at check in, who quickly found a room immediately. Because I knew I’d be in and out I used the valet service for my car. All I can say is WOW! The attached convention center had three busy events as well as patrons for the Hilton restaurants. Yet Richard Polk commands the valet service with ease. His leadership, genuine hospitality and exceptional level of customer service even at the busiest times is mind boggling. He has made a believer out of me! I will never stay anywhere else and will highly recommend the Hilton to my friends and colleagues. Well done Hilton! Your beautiful hotel glitters with your choice of staffing!"

"From the moment we handed the keys to the valet, we experienced some of the most genuine and incredible service. The front desk, restaurant staff, and valet we're all so kind and gracious. The building itself is a wonder and the rooms are exactly what you'd expect from a Hilton property. Thank you; we will be returning soon!"