Massillon Family Practice

"The staff and the Drs are very nice. I have had no problems with them at all. Would recommend them to anyone"

"Long time patient here. This place has gone way down hill the past couple of years. No one answers the phone or returns messages. When I had to have an x-ray and an ultra sound for a serious issue I was having, no one would call me with the results. After calling for multiple days in a row, the person who answers the phone gave me my diagnosis. She couldn't answer any of my questions because she is not a medical professional. She said no one was available to answer my questions nor did anyone call me back to answer them. The next time I was in the office, they left me in a room so long that they forgot about me and were getting ready to close. The nurse apologized but the ladies at the front desk thought it was funny to waste my time and be treated as though I didn't matter. Worst customer service I have ever seen. I can see why all the doctors left this practice."

"I would give 0 stars if I could. Michelle at the front desk was rude to not only me, but the gentleman in line before me. It baffles me that this woman is getting paid to speak to patients and is equipped with no skills to do so. I was interrupted multiple times during our 5-minute interaction, as was the man in front of me. I was told that their phones were down and will be down for a month (not sure how a doctors office operates without working phones) yet I was interrupted by Michelle answering the phone mid conversation. I will not be returning to this office, and I pity anyone who has an encounter with Michelle in the future."

"have always gone here since i was young. loved it wouldn’t change it up. but after today i will NEVER step foot in here. the receptionist was the only nice person there. i have never felt so unheard before. my reason of going was medication refills. but had some other health questions. after going through the refills. she then preceded to tell me i will have to schedule another appointment for annual physical and go over my questions. because her next patient had already been waiting. she didn’t even care to ask and see the importance in my medical questions. NEVER GOING back and have to now schedule somewhere else around my busy work schedule."

"The staff here is friendly, welcoming, and helpful. While they do have issues sending prescriptions to online pharmacies like ExpressScripts and their phone line is occupied more often than not, visiting in-person has worked every time to resolve these problems."