Thomas F. McCafferty Health Center 4242 Lorain Avenue, Cleveland, OH 44113

"Will try to make you pay for whatever you showed up for, whether or not they do it. Nurses and doctors will use the excuse "they don't feel comfortable" as they try to make you pay without doing it. If they don't feel comfortable doing something that's part of their profession they picked the wrong one and that's their problem. And making someone pay for any exam or procedure the medical facility does not perform is fraud."

"Got my flu shot here. Very effective process, very clean and tidy. Hand sanitizer stations were plentiful. The nurses were kind and professional. I didn't have to wait at all"

"I've been going here for years. I've been on HRT for 12 years to date and Van Auken is not my first doctor, but he is my most well respected one. I don't sing high praise of most. I filed a complaint with Thomas Murphy to the Ohio State medical board, Spirnack is a nut job, and a shoddy one at that, John O'Dea lost some of my medical records, and a Endo formerly in Columbus felt insulted I proved her wrong with my own blood tests to back up my claims. If you want to get in and out, get the first appointments of the day. Otherwise don't come here. At this clinic, the doctors care about patients, and they go for extend periods of time to make sure the needs of the patients are met. You will wait for a long time, but you will get the absolute best treatment by a staff that genuinely cares. But if you just want in and out, go somewhere else."

"I have been a patient of Dr.Ng's at the Pride Clinic for about 4 years. The genuine level of care, concern and compassion from this clinic is unbelievable. This team has cared for me when I wasn't interested in caring for myself. I have received phone calls checking on me from Owen. Mary always returns my phone calls and addresses any issues I have. I have gotten cards in the mail wishing me well. I have never felt like a number or felt that I didn't have Dr. Ng's 100% attention when I'm in the office. The only downside is there aren't any psychologists at this location that specialize in LGBT issues."