Walgreens 4299 Winston Avenue, Covington, KY 41015

"Ordered my seating chart for my wedding as a poster and 2 poster foam board signs. Ordered them Friday 11/10/2023, went today (Sunday, 11/12/2023) to pick up the posters. According to the employees they don’t know how to print posters or post boards. I never got a call telling me they could not do this, as they have called before to let me know they were out of picture paper. The website says they can. They couldn’t transfer the order to another Walgreens, and when I said I really needed them for my wedding they laughed it off as “that sucks”. I will not go to this Walgreens again, even though it is across the street from my home. I will be traveling to any other one except this one."

"They don’t know what curbside pickup is apparently. I’ve tried a few times to get curbside pickup and they just never come out after I tell them I’m here."

"If I could give them 0 starts, I would. Husband was ill and his MD called in a RX for him, before 5 pm. I called and used the worthless automated service to find out when the med would be ready for pick up. It indicated that it "was in process and will be ready for pick up @ 8:30". As his condition was worsening, I called again @ 7:34 to see if it was ready yet. The pharmacy closed @ 7pm. Nice work. It is apparent that 1)the automated service is a piece of garbage and 2) this pharmacy does not care about their patients. Not even a simple phone call to let me know that you were not able to complete 1 prescription in over 2 hours. Will be transferring all of our meds to another pharmacy"

"The worst pharmacy I’ve ever had to deal with. I keep my prescriptions here because it is directly across the street and so convenient but every interaction I’ve had with a pharmacist is so unpleasant and excruciating that I will gladly drive an extra 10 minutes from now on. While I was trying to explain to Melissa what syringes I needed to take my insulin properly because I had forgotten the actual label I was repeatedly talked to like an idiot and given the worst attitude. There’s zero customer service in this entire building, I hope they can make it a better work environment for these people because something is terribly wrong."

"Really poor customer satisfaction experience. Went in to get a passport photo, you would think that would be easy. Not so much! For whatever reason the associate took my picture, but then could not find it when the memory card was put on the computer this lasted for about 10 minutes and then I was told to go to another Walgreens, HMMM…"