Springmeds

"For unknown reasons my Doc's office staff could not get a prescription renewal sent to Springmeds. The folks at Springmeds (Sara in particular) went the extra mile by making multiple calls to my Doc and even having their pharmacist call to get the matter handled. Along the way, I received calls to update me on the situation. Finally, when the paperwork was out of the way, Springmeds provided expedited shipping free of charge, knowing I was out of the medication. I do not think one could expect more from a pharmacy."

"I did an Internet search of online prescription providers to help my elderly mother with an RX that was not covered by Medicare. While necessary, this RX was not affordable through her regular pharmacy. After contacting several of these online pharmacies I decided on Spring Meds based on a couple of things that set them apart in my mind. 1) Their website is very easy to navigate and pricing was clearly identified (contrary to a previous poster's stated experience); 2) Their customer service personnel are very kind, extremely helpful, and very willing to provide a custom solution for us that involved coordinating between their pharmacist and my mom's physician; 3) their pricing for my mom's medication was almost half the price per dose that she was paying through the local national chain drug store in her neighborhood. I am retired but have a number of responsibilities beyond caring for my ageing mother and she doesn't live nearby so helping her and handling my other responsibilities isn't easy. I really appreciate organizations like Spring Meds who have developed a business model that includes affordability, efficiency, and real humanity in the way they treat their customers. Thank you, Spring Meds!"

"Not a good experience. If you order from here, you will not get an invoice of the original order and it is not on the web site anywhere, you will not get an estimated delivery or shipping time. It could be 4-5 days, or it could be 2-3 weeks. They told me my Vets office did not send script or sent to the wrong person. Same vet for 15 years. Talked to them in person, and their records are digital showing script sent. The items are only under orders and do not include pricing at all. I did not get an email stating that you need to make an account for each pet, i had called to ask about when would be shipped out 2 days after i put in the order and was told to make another account only then. I did. They said i would not need another script, but when i called today (7 days later I was told the reason for delay was my vets.) I had them delete my account and waiting for the hold/pending on my account is refunded/canceled. I will have to cancel that card maybe...Not worth the savings, not reliable."

"I was able to obtain a life saving medication that through insurance was going to cost 10 times more than spring meds. It arrived in a timely manner and was the exact medication I needed. Overall a great value!"

"Called to ask a few questions about their pharmacy before we transfer our profiles over and the woman said “did you not look at our website.” Extremely rude and didn’t want to answer questions. I politely ended the call and will stick with my current pharmacy."