Wingstop

"Placed my call for a pickup order @ 11:20PM, tried ordering online while on hold but the website wouldn’t let me, I then sent my daughter inside after 12 mins on hold to ask them to please answer the phone, she wasn’t so much as even acknowledged by any of the 3 employees that were visible to us. There where no customers inside being waited on, just 3 employees, phones in hand, in use, laughing and conversing as they shared whatever content was on said cell phones at the time. They still didn’t answer the business phone. I finally went inside after 17 mins on hold(11:37), only to find myself face to face with the male employee who came to the front counter just to refused to take my order. I told him I was only ordering a 6 piece, one flavor, and fries. He said they don’t take orders after a certain time. He wouldn’t tell me what that time was. I then explained to him that it was my daughter that came in 10 minutes earlier to ask them to please answer the phone, but he said no one came in and asked them of such even though I watched her do it. I was trying to stay in the car with my niece until my order was ready because she was asleep. He also said he didn’t have an unanswered call or one on hold even though I was actually still on said hold on my cell phone. I showed him I was still on hold and tried to explain that I had started the call to place my order at 11:20. I even attempted to show him the time on my phone showing this but he didn’t look at my phone screen nor did he have a response of any kind. He shrugged his shoulders and turned around and walked back into the back and did not return. No apology. Did not show even the slightest concern. It was as if I was talking to the countertop instead of an employee. This is very unfortunate considering Wingstop WAS my first choice amongst the choices for wings rather it be in Massillon or elsewhere and they have been for years. I currently live 1 mile from this location. I WAS very excited when they opened so close to our home. But now this will have to be my first and LAST attempt to give them my business. They will be the next restaurant to come into Massillon only to fail and go out just as quick with this kind of customer service. Or shall I say with this complete lack of. Lastly, for the record, I have been in their parking lot since I began my attempt to place my order at 11:20 and now to type this review, it is now 11:59 and there has not been another customer to go inside since I got here 40 mins ago. They must be really busy during the day since they don’t need business in the evening. Why be open if your employees are unprofessional, rude, and have zero interest in actually doing their job. I wasn’t aware that if you are at your place of employment, where you were specifically hired to provide customer service, if you want to instead be lazy and do complete opposite of the job of which you are being paid a wage to do, you can just very rudely turn the customers away with not so much as an attempt at an explanation. Great way for a new business to make a go at becoming successful. Massillon is a tight knit community. We talk. We also give our business, our support, and our word of mouth to businesses worthy of it, businesses that treat us well and provide great service. I sure am glad there is another chicken wing specialized restaurant directly across the street from this one. They are always more than happy to provide good customer service. Matter of fact they don’t have to do much at all to do better then Wingstop. Simply allowing the community to purchase the very food that they are there to sell and obtain success, they will be far ahead of their new neighboring competitor. UNBELIEVABLE"

"Great food. Great service. Wings take a while to cook. Often 15-20 minutes if you don’t flash fry them. SO WORTH THE WAIT! my favorite sauce is the Spicy Korean Q."

"I had a great great experience here with Angela, justice & Patrick. Thanks guys for making a hungry trucker from Big Texas feel special & appreciated. Yall service, smiles and great spirits were a plus with the great hot food. Keep up the great work & I'll definitely stop here again when n yall town. B blessed. Big Dave from Dallas, Tx."

"Ordered a chicken sandwich combo, paid, and told it was going to take 20 minutes to make. I would have just went to a sit down restaurant if I wanted to wait that long. Ridiculous if it takes that long tell me 1st. This will be the 1st and last time I ever come here. After 45 minutes I asked if my chicken sandwich was even started and they had put my order in the wrong place and it was not. After 1 hr and 5 minutes I was given my order and some extra wings. Then I got home and found that my original order was missing the fries and cheese sauce. I am lucky to have many options where I live so I will take this as a life lesson and move on."

"This new Wingstop is awesome, I ordered my food and it was ready for me pretty quickly, the place was clean and their staff was friendly and overall in good spirits. I was talking with their store manager who was really nice and I was telling her that I'm so glad one of these opened up near my job."