Wendy's,

5855 SOM Ctr Rd, Willoughby, OH 44094, United States

"Instead of hi thank you for CHOOSING wendys it was go head, hol up, ok go, then this buger bot cooked all the way."

"Quite possibly the worst "fast-food" restaurant I've ordered from. I've given this location 4 tries now, and it's been the same problems every time: completely wrong order and slow service, even in the dead of night. My most recent order was a plain Baconator, a nacho sandwich, and ghost pepper fries. Got the nacho sandwich, regular cheese fries, and 2 Dave's Singles. There was no receipt, so I can't check if it was just someone else's order, and the staff are grouchy and make no attempt to help correct the orders that they mess up. It's locations like these that make people question why kids are getting paid $16/hr to do absolutely nothing. Save your money; go somewhere else."

"Worker was disrespectful and told me that the close time was incorrect online, that they had taken off their headsets for the night and I would have to come back in the morning eventhough they were supposed to be open for another hour on the mobile app and on google maps. When I told them I couldn't do that I needed a refund for my mobile order they told me angerly that their restaurant and the Wendy's app weren't affiliated by any means and that whatever I payed for I wasn't getting and was very disrespectful when I asked them to help me work the app they told me to move along and come back in the morning and sorry about my luck never even once told me how to get a refund. And as I was leaving I saw workers and their friends inside who looked like they were having a party. Even though it was "closed". While the line for the drive through kept getting longer. The time I showed up was 12am they were posted to close at 1am. If you are scheduled to work then work. The world doesn't shut down for you."

"To say this is the worst Wendys I've ever attempted to stomach is giving them way too much credit. From the poor quality of food, horrible service (can't even get a thanks or no problem) out of them, or just missing items ordered. This review is coming from at least 6 attempts to try to give this place "one more chance." Upper management needs to shut this place down and restart the hiring process. Place is an actual dumpster fire and should be treated like one."

"Staff was very friendly and helpful. They even offered me a taste of the new pumpkin spice frosty. Get it, it's great! Clean dining room and bathroom."