McDonald's 25700 Detroit Road, Westlake, OH 44145

"Honestly just do better . In every aspect.. why is my crispy chicken smaller than a McChicken and the same size as 2 pickles? Only positive is the bun wasn't stale which I am glad for since it's all I can taste."

"Customer service is below average at this location. Promoted deal are not made correctly. Ordered a fish sandwich deal. Received no cheese on either of my sandwiches. My food other then that was good tasting and fresh."

"This is one of the better McDonald's we have been to food is always fresh and hot ..that being said this was our second time here first time we got a happy meal and replaced the fruit with extra fries meal came only 1 set of fries went and complained they said only 1 item comes in happy meal either fruit or fries since when???? So that never got resolved went back and decided to try it again this time we asked to customize a big Mac and asked if they could replace center bun with a fried chicken breast nope they don't customize any sandwich so hubby ordered a double q b.. paid and parked went ti eat no double q b instead a regular q b with bacon... so again going back in to get what he wanted but the girl at the window rang it did not ring it up.. so double check your order after you place it and before you leave"

"Quarter pounder with cheese actually came out very hot which is very unusual for McDonald's. The gal that brought my sandwich out to my spot was very pleasant and had a nice smile. Finding the spot to wait in was somewhat difficult not knowing the layout of their parking lot. Maybe a sign as you enter would help. Thank you for the wonderful service and food."

"Today at 10:30am I walked into this McDonald’s on Detroit road. I asked the young man who was the cashier if the play place for children was opened? He didn’t know so he in turned asked the manger African-American women who was obviously in charge and she rudely started to shake her head no not even giving me the respect to return around and look at me when responding! I then asked if she knew when it would be opened and again she shook her head no! This is not at all how you manage a business. I am very disappointed with the experience I just had here and this is supposed to be a better neighborhood. I left with my son crying because he was so excited to come here after his karate class for a treat and we walked away with an awful experience. Shame on this manager for being so rude to the customers that provide her paycheck. this is not how you conduct a business! I will be calling corporate and letting them know!"