Cleveland Clinic Broadview Heights Medical Center 2001 East Royalton Road, Broadview Heights, OH 44147

"Have a question? Don’t bother. You go straight to voicemail after hearing the hours of operation. Called at 10,11 and 12 on a Thursday no luck. Questions unanswered. The Cleveland clinic has gone downhill so fast. Getting simple labs done is now a pain."

"Went up to see my grandpa, they helped us find his room number and the floor! They was very helpful, it was generally clean and not busy."

"I had the BEST expereience with Nicole reagarding my reenewal appointment today when she called. Nicole was friendly, personable and was great to talk to; I wish everyone was a customer oriented and friendly as Nicole. :)"

"Went in today and had bad service. 12/18/2021. Front desk took 45 mins to check me in. Also asked her if the lab was open when I arrived and she said yes. When I finally got to the front of the line after 45 mins I was told the lab is closed on the weekends. Not typical service at the CCF. Always had a great experience but this location and staff was disorganized. Hope they will make positive changes and get someone more experienced to help her."

"Phones for years go unanswered. Unable to use restroom for wheelchair access needed for urine sample. No walker on-site to assist transporting. Shameful!!! Epic failure! Correction, after being told it was my responsibility to bring assistive device to aid my Mother into the facility. Also I should have apparently brought our own portable handicap accessible bathroom; perhaps they thought I was a magician. Correction number two, someone finally transported us from urgent care to another part of the building which did have a handicap bathroom. Don't be sick or amputee and listen to your doctor or her staff about how easy it is to transport a 74 year old amputee who is recovering from a full knee replacement. Terrible medical advice, terrible facility."