PetSmart

"Dropped my dog off at 12:15 pm and am now waiting on her at 6:15 pm. I would not recommend this Petsmart to have your dog groomed at… yes the comp me the price but it’s having my dog caged and finally get groomed. No bathroom break etc"

"Took my dog here for a grooming appointment, and it was the second time I have done so. We know he has a heart murmur, and communicated that up front at the first appointment. Due to this, they were able to expedite the service. However, when we booked his second appointment and arrived, they called our Veterinarian (which they did not do the first appointment) to check the level of the heart murmur. Our dog is not medicated and our vet has not said it was anything to worry about. After speaking to the vet they refused the service and turned us away. While I totally understand the policy, they don’t want to be at risk for hurting any animal, however, they should be consistent in their quality checks. What I want to know is why was this time different and they called the vet, when the service I booked was the exact same and with the same person? Be careful."

"Not really into big box pet stores, but little other option. They do well and hire people who are into animals. They just have too many products."

"Very unprofessional. I ordered curbside pick up. Had been waiting around 10 min. Made a joking comment to the man on the phone (I called to make sure the app had checked me In correctly since it had been longer than I’ve normally waited) that I shouldn’t have to wait till his line died down or id be there all night he got snippy with me hung up. Then 5 more min went by and a guy in civilian clothes was coming towards my car didn’t think anything of it bc he looked like a shopper. Had his hood up etc. turns out he came to the back of my car and sharply pushed the card towards my trunk. I rolled the window down when I noticed I was going to say sorry I upset him. Even tho I didn’t do anything wrong and he got snippy and walked to his personal car and left. I then had to unload the cart 44 lb bag and 30 lb bag food and then take the cart back. I did go inside and asked for the manager. And she said sorry but he was a manager too. I SHOP here 3-4 times a week. And I told her I’ll never be back. Absolutely pathetic how they treated me"

"Ask For Karley!!!! She and the entire team, treats Cassie very well. She is exceptional and caring. The staff here are extremely professional and kind. I feel very comfortable leaving my fur baby in their environment. I loved the roster for the days appointments with the dogs names. I met a gentleman who had his grand dog Gunner there because his son was away serving our country. This is a nice place."