PetSmart,

6068 Glenway Avenue, Cincinnati, OH 45211

"Got my puppy groomed here with Mya and she’s the best!!! She is so sweet and knowledgeable and took great care of my puppy!! He loved her and I will definitely be bringing him back for her!!"

"If I could give zero stars I would. I walked in there were no customers I wasn’t greeted at all. I spoke up and greeted first. I informed Laura of my dog name so that I can get him checked in. She asked for my dog shot record and I gave it to her. Apparently they only accept shot records from the veterinarian and not from a breeder. This was my dogs first appointment and I explained to her that as a first time appointment it would be nice to explain that over the phone while appointments are being made. I explained to her that that is something that needs to be explained in detail especially since there are many breeders who give vaccines. She was very nonchalant at the situation and very inconsiderate of my time. Then she told me if I can’t get a record within the next 5 minutes they can’t take my dog because they about to close at 5:30p. I would have rescheduled anyway, however she wasn’t being realistic no way. I was amazed to see that she was the lead with the attitude she had and the way she talked to me. Once I do get my dog an shot record from the vet I honestly wouldn’t even take him to their grooming department. If Laura spoke to me that way I am sure she talk to the other employees the same way; which is probably why they are hiring now !"

"Had a great time! The staff is friendly and made me feel comfortable leaving my pooches. They also had a way with my pooches, they took to the staff immediately and they do not do strangers. Peggy, thank you for your amazing grooming services. See you soon!"

"I always use online ordering and curbside pickup. All I can say is this PetSmart in Western Hills has the most accommodating staff - they are always courteous and polite when they bring my order to the car. If something in the order is not correct they immediately fix the problem and apologize. Best service around! My cat, Snowball, says thank you!"