ADT Security Services

"As Florida’s population continues to increase, so does crime, particularly violent crime, including breaking and entering. We highly recommend Jill Stephens of ADT Orlando for all of your Central Florida home security needs."

"If you want to be locked into a 5 year contract with zero customer support go for ADT. They are horrible at taking care of their customers needs and basically want you to become an alarm expert to fix your own issues."

"DO NOT DO BUSINES WITH ADT!!! Their customer service sucks. They tricked me into upgrading because ADT Pulse was going away! This is a their party vendor. My camera system box quit working. James came in and said it was struck by lightning and it would cost me close to $900 to replace a box that I have only had since February. He didn't even remove the unit for closer inspection. The power buttons light up and (he never even ask to see our phones) we can get playback photos but not real time live!! I have talked to no less than 15 people and I am always forwarded to another office. They want to charge me $135 to send another tech (it won't be James) to clean-up after James. James is not a technician and is obviously a salesman who gets paid to screw customers! I am waiting 45 minutes, again, waiting for a callback from another unknown person! If you ask for a supervisor, you will never get one on the line!! DO NOT USE ADT Simplisafe is just as good for a lot less money!!"

"I have had mixed experiences with ADT in the past but I felt it necessary to leave this review for Mr. Jamie Christian who is the new district sales manager in this area. He reached out to me in an email asking what can ADT do to win my business. I already had an ADT system installed but was having a few issues which were not being resolved when calling customer service. I replied to Jamie's email and listed the three issues I was having. Without hesitation he called me, gathered all the information then went out and solved all the issues (some of which were not in his area) and gave me a month's monitoring fee credit. It was the best customer service I have ever experienced with ADT and I have been with them for 22 years. Thank you Jamie!"

"Warning*** Do not use this company! Do not sign their contract! They want 7,500.00 in cancelation fees! Their equipment hasn’t changed in 10 years! The Google mesh network is outdated! They even turned off their head unit when I canceled even though I purchased it! Personally I believe they engaged in financial manipulation to get me to continue the relationship! Use at your own risk!"