Jetson TV & Appliance - Stuart

"I have bought many appliances from Jetsons over the years. I will not buy another one. I have had a refrigerator that was not working. The upper part was not working I called they said they could come in a week. I was leaving to go away in three days so I could not schedule that appointment when I came back, I tried to reschedule and they told me it would be two weeks after I pleaded my case they finally made it a week Then they came by then my freezer was out so I’ve lost about $300 worth of food, which they would like receipts, for if they if I want to claim the loss I have decided to go to Home Depot to get a new refrigerator because the one I have is no good. They have a policy of two days maximum for service service is important to me and if it is to you, I totally would not recommend Jetson‘s they cannot do it, their people are good when they come they can repair, but they can come in a timely manner"

"While looking for a side by side fridge despite the mgr “helping” us, we were pretty much on our own. We purchased a Samsung fridge on 12/20/23 and it was delivered in a timely manner. It took only a few days to realize the ice maker only made about 3 glasses of ice per day. As it was the holidays, I didn’t report this until 1/2/24. We had to wait nine days for service. The tech they sent, said he would turn the temp down by 8 degrees and that was all he would do. I voice to him that I was not happy with the lack of resolution to the problem and started to write not satisfied on the paper I was asked to sign. I was told not to write anything on the paper and then the tech snatched it away! Eventually the tech left while threatening to have our warranty revoked. I reported this to the service department and after 3 days and several calls, reached the service mgr. He was disgusted by his tech Steve’s behavior, apologized and said he would speak to Chris who wrote up our sales paperwork. I he said I was to call Chris and so I did. We played phone tag for a few days and when we did catch up to each other by phone and despite him talking over me, agreed that they would refund our money and switch out the bad fridge for any of our choosing. I agreed to come by and we purchased a new fridge. The new fridge was the same price of the old. Great right? Yes, great that it was the same price but what about “swapping out” the bad fridge? Chris charged us for delivery and was rude when I questioned the charge. The process of buying the first fridge to delivery of the second was 33 days. The 2 guys that delivered the new unit were extremely nice but, when they took the front door off it’s hinges, they chipped some paint off the door frame,. There is a very large and heavy concrete planter in the entrance garden. It was moved and not put back. A metal sculpture was thrown into the ground cover and broken and a small copper bell was broken too! We have bought every appliance in this house and our last from Jensen because our experiences were good. However, this is way too much trouble just to buy a refrigerator with a working ice maker!"

"This is hands down the best Jetson on the Treasure Coast! I live in Saint Lucie West but the Manager at this store Chris is a Rockstar! He delivers on what he tells you! Even got my delivery early as I was hoping for. Shout out to Levi and his helper ..2 really respectful and nice delivery guys. Don't even hesitate to call Chris at the Stuart store. If you had a bad experience at another Jetson please give this store a chance ..you won't regret it! Thank you thank you Chris! You will always have my business!"

"Less than 1 star of google allowed! Do not purchase anything from this place!!! We bought high end appliances with only 50% working on delivery. After multiple repairs they still are holding up a refund or exchange. Thermador tells us it’s up to Jetson and Jetson has no response. The salesman Tom Bergeron just said he sells the equipment and then he is done!? We waited a year for the junk to be delivered and now six months after installation we missed Thanksgiving and now Christmas dinner in our new house. No business like this should be in business. Beyond disappointed."

"I have purchased all my appliances from Jetson Appliance. The price match and their Maintance is old school!! If ever there is a problem their service department answers the telephone and the schedule you quickly for repair tech to come to your home. They stood behind a warranty on my washer and gave me a brand new one because it has more than 3 issues in 2 years. It’s family owned and they give you that personal attention and stand behind their products. We are lucky to have them in our community."