Harry Winston Miami Design District 166 Northeast 39th Street, Miami, FL 33137

"fire the russian sounding and overly plastic looking SA who sells watches that was so rude to us and was trying to force us to buy a watch. She would not help us find a replacement strap for an existing harry winston watch untill we bought one and when we left made a audible gasp at us and made a face as if she was disgusted by us for coming in and not buying a watch. What a bizarre experience and how rude to an existing customer."

"Very disappointing I purchased a pair of wedding rings from the store on Feb 1st. Right after I decided to make the payment, My sales executive Sheila Khiatani changed her attitude immediately. She became rude and kept emphasizing that I have emailed her SINCE LAST YEAR! Come on! I just left a message on the official website a few months ago and somehow she saw it and emailed me. That’s it! I contacted her again from my input mailbox recently. Why she acted as if I own her something. Besides, most of these emails were just urging me to come to the bantique because “I requested for the ring you are interested in” , “I’m holding for the ring”. But actually I didn’t ask her to “request” for the ring and when I drove 4 hours and arrived at the bontique. She didn’t have most of the rings I was interested in.. She also seems wired knowing I was also seeing other branch. Can’t I seeing other branch? Besides, she’s very impatient when I asked the details about the gifting order. The second thing is that the travel box I got didn’t fit my ring at all. It’s much shallower than the ring’s shape. Which means the ring will stuck in the box and the lid cannot even been closed. It won’t protect the ring on traveling at all! Sadly I found this after I took the rings home. I asked if she could exchange the travel box with a deeper one. Two weeks have passed, she still refused to reply me! I never left comments and I have to say that she is unbearably impolite and irresponsible to her customer. This experience also left me a very bad impression of this branch. The manager is much nice."

"Go to the Bal Harbour store instead. Had a horrible customer service experience this past weekend."

"Ty for the 1930 baby bracelet from my birth parents. I look forward to seeing you soon and buy a necklace to match. Ty. Means alot you can modify it for me now and if I ever get married I can give my future mother in law something beautiful..like the hair pins and solid gold items."

"Most prestigeous brand. It's all about bling bling. Best store in Miami with best quality"