Five Star Jewelers 13804 Southwest 152nd Street, Miami, FL 33177

"Karla was excellent. Thank you for your service and helping us find exactly what we wanted!"

"Great service @this location .. Yuri took really good care of me.. I will definitely keep doing business with you guys… thanks"

"I went in to shorten a gold bracelet i had and they were very friendly and professional. Claudia took care of me and explained everything well. The store is very clean and well managed. I will be coming back again for sure!"

"Could not be happier with the service at Five Star Jewelers! I brought my grandmother’s wedding band and engagement ring in to be separated and polished after years of sitting in a jewelry box and having been melted together for my grandmother. Lizette and Daniella took care of me at the store and were very knowledgeable making me feel at ease. I felt and home and trusted them with these rings that mean so much to me. The team returned the rings to me within the same day looking beautiful as ever. Thank you all so much!"

"I went yesterday to have a battery replaced for my Movado watch and was told that the jeweler wasn’t there . I was given the option to either leave my watch overnight or simply come by today and wait while the jeweler replaced the battery which would be a matter of minutes. So I go today and and I’m greeted by a few unfriendly employees, none smiling and I tell them I’m there to replace the battery for my watch and I’m told the jeweler is not there . I tell them that I was told last night that he would be here today. another employee grabs my watch from the counter and goes to the back to talk to someone and then comes back and tells me the battery can be replaced but I have to wait about 15 minutes until the person who has decided to replace the battery finishes his lunch. Obviously this poor customer service was not going to be tolerated so I took my watch and left. On my way home I see a jewelry pawn shop and I go inside and the gentleman takes my watch and in front of me changes the battery in about 2 minutes. He was very friendly and charged me half the price . I will never go back to 5 star jewelry because the fastest way to lose customers is by greeting prospective customers with a cold and boring uninterested look on their faces"