5.11 Tactical

"I bought a chest rig and have spent a few hundred dollars over the last couple of purchases. I wanted to exchange the chest rig because I made a mistake and bought the one without. I have never returned anything and I just wanted to exchange it for the one I needed. The employee still thinking he is in the military tips his ball cap hat down and looks like the other guy who has the same appearance. Since I wasn’t clearly able to visibly see his face I confused him with the young gentleman and that upset him even further. Maybe you should keep your face unobstructed so that people can recognize who you are. I clearly admitted to him that I thought he was someone else and then I asked to speak to the store manager And which then he identified himself as such. For a company that caters to first responders and makes money off our backs by selling us gear design for us you’ll be surprised to know that if you don’t have the backing for the chest or other item they will exchange it for you. Make sure you don’t make any mistakes purchasing from 511 from now on because otherwise you may not get your money back and get stuck with a product you don’t need. We’re expected to represent our organizations to the best of our abilities and this gentleman Simply started off his conversation with no., To the 511 store I visited in Kansas City, I could honestly tell you that the gentleman went out of his way to help me and give me as many discounts as possible and make sure that that I was properly taken care of. Not all managers are created and it’s unfortunate that Corporate would suffer for someone who doesn’t care"

"Went there to get clothing for my new bouncer gig, the employee, Misa, I believe, helped me personally all the way through, from sizing and recommending the best gear. Only reason I gave 4 stars is the price runs a little on the hefty side, 5.11 runs expensive but they have decent stuff"

"Greeted as soon as I walked in and was asked if I needed any help. Now that's customer service. Staff aided me during my shopping experience. Well organized and very clean. Will have to make a stop back."

"I've been here twice now. It's a good thing this store is an hour away from me because otherwise I would live here. Amazing selection of products, great stock, frequent sales, and most importantly, the staff seems to actually like their job. Everyone I've talked to has been extremely helpful and friendly. Honestly, they really do go above and beyond with service, and I can't overstate how much I appreciate that!"