UPS Customer Center 300 Southwest 28th Avenue, Ocala, FL 34471

"Guy working here is unprofessional. He is rude and would not help. Basically told me to go some place else to ship. The whole place smelled like someone had been smoking 10 packs of cigarettes inside. Don't waste your time, just go to the post office and ship from there."

"Y'all are really incompetent. You had me confirm the same address that was on the shipping label for my delivery? And I just got 2 separate deliveries from your company and you found my house just fine for those? Like wth is wrong with you people? Can you not read what is written the first time or are you just that lazy?"

"My order was supposed to be here yesterday and had to sign for it . So I stayed home for work as it was a part I needed never came. I called customer service all I get is I'm sorry we can come out tomorrow or I can go up there at 11 at night to pick my package up. So I told them to just keep it there and I would pick it up today. We'll need less to say I still don't have it. I went up there and they sent it back on the truck. I drove a hour away just one way and wasted the gas for nothing. Talked to the supervisor and he was no help just saying sorry while he had a grin on his face. If I have a choice to use any other delivery service besides ups I will definitely be doing that. What a shame how they r with thier customer"

"I receive a lot of packages but every once in a while UPS tries to claim my delivery address is incorrect. Then I’ll verify the address on the phone multiple times over the course of several days. I’m then promised the problem is resolved and the packages will be sent out but then days pass and still no package. I order raw materials for my business through the mail so when this issues arrises it’s very inconvenient and costs me money. I now have to cancel my booth for the next vendor show I was going to attend. I don’t appreciate paying $100 for shipping and experiencing this type of inconvenience. I’m requesting my supplier switch to a more reliable carrier who doesn’t randomly decide my home delivery address is incorrect."

"The guy working was very nice and helpful. My complaint is how weird it was to find and just to go to with it being a distribution center. It just looked like a busy factory, you drove up to shipping and receiving and the entrance into the office was hard to find. The driver (must be new, according to the guy in the office). When we asked why our package was being held there, because the email my husband got said the receiver requested it be held, which was NOT true, he said we'll have to get the package and look at the note. Come to find out the driver held it because he didn't want to drive down our road, he labeled it bad road. There is some washout on one side, about 6feet then it's fine until you get to some sugar sand, but we all get delivery trucks up and down this road daily. Very aggravating!"